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5 Things Every Reseller Should Know About Branded Calling
We’re sure by now we’ve permanently stamped branded communication into your head with how many times we talk about it. You’re not tired of us yet? Oh well, you’re going to hear more. BUT, class is in session for those new to the branded calling game, whether as a...
5 Things Every Reseller Should Know About Branded Calling
Considering reselling, but don’t know where to start? You’ve got to know what you’re selling and which one is best for the client.
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Hand in Hand: How Branded Calling Fits into Your CRM Strategy
Looking to improve your CRM strategy? We’ve got tips on improving your customer relationships and how Branded Calling can help.
Spam vs. Scam: The Key Differences and How to Prevent a Bad Tag
How do carriers tag numbers as spam or scam? And what’s the difference? Discover how they’re different and best practices to stop a bad tag.
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
Hand in Hand: How Branded Calling Fits into Your CRM Strategy
The relationship between customer and company is crucial for the success of your business. Struggling to reach your...
Branded Calls Offer Added Protection Against Tax Scams
The 2023 tax season is quickly approaching which means tax preparation services have a lot to do (and to think about)...
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Call & Contact Centers
Dive into the latest tips & best practices for call and contact centers.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is...
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Spam vs. Scam: The Key Differences and How to Prevent a Bad Tag
How do carriers tag numbers as spam or scam? And what’s the difference? Discover how they’re different and best practices to stop a bad tag.
BA-Scam-Bug! Holiday Scam Call Trends
The chilly weather is here and so are scams. Our holiday 2022 scam call data showcases the latest scam trends to look out for.
Improve Your Retail Customer Experience During the Holiday Shopping Season
As the holiday shopping season ramps up, stores can face many problems. Here are some tips for improving the retail customer experience.
Eliminate Nearly 100% of Brand Spoofing with INFORM PAIRED
Businesses have enough to worry about without brand spoofing throwing a wrench in their strategy too. Since the inception of VoIP (Voice over Internet Protocol) technology, it has been pretty easy for bad actors to spoof or deliver false caller...
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips....
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
If auto insurance providers want to offer better value to customers, then good customer experience with branded calls has to be top of mind.
What if Your Customers Don’t Answer? The Value of Branded Communication After the Call
Businesses tend to put a lot of stock in their answer rate. Answer rates are easy to understand, so it’s no surprise it’s held in high regard. However, the answer rate only tells part of your success story. And sometimes, it can show you more about...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages,...