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Scamming Up A Storm: 2022 Mid-Year Phone Scam Report

Scamming Up A Storm: 2022 Mid-Year Phone Scam Report

First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022.  We also gathered results from our in-house data which detailed consistent scam tactics, call volumes, and hardest hit areas in...

10 Call Center Best Practices to Remember in 2022

Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...

10 Call Center Best Practices to Remember in 2022

10 Call Center Best Practices to Remember in 2022

Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...

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2022 Scam Trends

We dive into the latest scam fads, and how you can ditch the unwanted calls.


Scamcation: Vacation Scam Call Trends

The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their...

Scamcation: Vacation Scam Call Trends

Scamcation: Vacation Scam Call Trends

The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their busy schedules to sit and relax. The only vacations scammers are taking are yours! Scam callers are just getting...

Summer of Scams: May Scam Call Trends

The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch...




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Scamcation: Vacation Scam Call Trends

The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their busy schedules to sit and relax. The only vacations scammers are taking are yours! Scam callers are...

Summer of Scams: May Scam Call Trends

The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch consumers off guard. With our May Scam Call Trends report, we’ve got you covered, with SPF Scam tips....

What is Number Spoofing?

Do you receive a bunch of calls from unknown numbers with your area code? You’re not alone. Calls from spoofed numbers have skyrocketed over the years. But what exactly is spoofing? And how can you protect yourself and others from this overused...

How Your Call Log ID Impacts Your Callback Rate

When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even...

First Orion Honored with Inc.’s Best Workplaces 2022

First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an...

Putting a Spring in Your Step: April Scam Call Trends

April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have...

Driving Connections: Food Delivery and Customer Service

As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According...