Branded Communication
Communication Protection
Businesses
Carriers
Call Centers
Developers
Customer Login
Blog
Newest
Improve Your Retail Customer Experience During the Holiday Shopping Season
With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive pricing – there’s a different type of hurdle businesses should be aware of: the customer experience. The pandemic...
Improve Your Retail Customer Experience During the Holiday Shopping Season
As the holiday shopping season ramps up, stores can face many problems. Here are some tips for improving the retail customer experience.
Most Popular
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
Clients See 498% ROI Increase Using INFORM
First Orion and Forrester Consulting present an on-demand webinar on the INFORM TEI Report, commissioned by First Orion.
Reasons Your Business Should Register Its Phone Number
When calls go unanswered, businesses feel the impact. Important messages are lost, consumers miss urgent notifications, and brand loyalty takes a...
Eliminate Nearly 100% of Brand Spoofing with INFORM Paired
Businesses have enough to worry about without brand spoofing throwing a wrench in their strategy too. Since the inception...
How Branded Communication Can Blend into Your Total Experience Strategy
Businesses are always looking for fresh ways to market to their clients and increase their KPIs through new and better...
Sign up to receive news & insights from First Orion!
Get our monthly newsletter to keep up with the latest on Branded Communication and scam protection for businesses.
Series
Call & Contact Centers
Dive into the latest tips & best practices for call and contact centers.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is...
All Posts
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips....
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
If auto insurance providers want to offer better value to customers, then good customer experience with branded calls has to be top of mind.
What if Your Customers Don’t Answer? The Value of Branded Communication After the Call
Businesses tend to put a lot of stock in their answer rate. Answer rates are easy to understand, so it’s no surprise it’s held in high regard. However, the answer rate only tells part of your success story. And sometimes, it can show you more about...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages,...
Homeowner Scams: Buyer Beware!
Homeownership can be a stressful process, and scammers add to the stress by tricking new homeowners. Learn how to avoid these common scams.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
Who’s Calling: 3 Ways to Improve the Home Buying Experience with Branded Communication
When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for your clients. Are you offering fair rates on mortgage loans? If you’re a realtor, do you know...
First Orion Named to 2022 Inc. 5000 List
First Orion is excited to be named to the 2022 Inc. 5000 list of fastest-growing companies in the United States! We rank 4,257 overall, number 16 in Arkansas, and number 4 in Little Rock. Seven million businesses applied for the 2022 Inc. 5000...