Blog
Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite holiday season yet.) Insurance companies and third-party administrators are gearing up for a hectic enrollment period. While companies...
September Scam Call Trends
The weather is getting cooler (thankfully), and leaves are starting to change...
It’s Time for Companies to Rebuild Trust in Phone Calls
Companies know this reality all too well: You place a call to a customer, and...
Brazilian Cell Phone Users are Plagued by Unwanted Calls
Unwanted calls are a major nuisance in Brazil, according to a recent survey...
First Orion Honored with 2021 Contact Center Technology Award
First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual...
Summertime Blues: August 2021 Scam Call Trends
“Cause there ain’t no cure for the summertime blues …” When you’re getting a...
STIR/SHAKEN: The Ultimate Guide
The STIR/SHAKEN deadline has passed. Here's your ultimate guide to STIR/SHAKEN...
