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Press Release: 9 in 10 Say Branded Communication Very or Extremely Important from their Financial Institution
First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers prefer being called by their financial institution for urgent matters, but 63% have ignored calls from a financial...
Press Release: 9 in 10 Say Branded Communication Very or Extremely Important from their Financial Institution
First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers prefer being called by their financial institution for urgent matters, but 63% have ignored calls from a financial...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an honor to be among...
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an honor to be among...
Series
2022 Scam Trends
We dive into the latest scam fads, and how you can ditch the unwanted calls.
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have finally been...
A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the...
Are You at Risk of Getting Scammed During Tax Season?
Tax season is the “big show” for scam callers. This year, there could be as many as 2.2 BILLION scam calls made the week before AND the week after...
Fear, Loathing, and Filing Taxes: A Perfect Storm for Scammers
April is the cruelest month for many Americans. Coming out of the dead of winter, the tax filing deadline looms and questions linger: Did I withhold...
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Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According...
Reasons Your Business Should Register Its Phone Number
When calls go unanswered, businesses feel the impact. Important messages are lost, consumers miss urgent notifications, and brand loyalty takes a hit. Scammers use a simple phone call to trick people out of money or get access to personal...
Who is “Scam Likely” (And why are they calling me)?
If you're a T-Mobile or a MetroPCS subscriber, chances are you've received one of these calls recently: "Scam Likely." This naming convention appears on incoming calls, rather than random numbers unknown to you. Seeing it pop up on the screen makes...
Hello, Me – It’s … Me? “Smishing” – The Latest SMS Scam Trend
Scammers will stop at nothing to get a person’s sensitive information. They’re even stooping as low as messaging you… from your own phone number? There's been a recent trend where people are getting weird messages from their phone numbers. It...
A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the latest scam trends and how you can keep luck on your side. Most Common: Vehicle Warranty … and Health...
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses...
Are You at Risk of Getting Scammed During Tax Season?
Tax season is the “big show” for scam callers. This year, there could be as many as 2.2 BILLION scam calls made the week before AND the week after the tax filing deadline on April 18. You read that right – 4.4 BILLION total calls over a two-week...
First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner
First Orion is honored to receive CUSTOMER Magazine’s 24th annual Product of the Year award for our Branded Communication Suite! We would also like to send our warmest congratulations to the other 26 recipients of this accolade. CUSTOMER Magazine...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support...