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Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party administrators are gearing up for a hectic enrollment period. While companies are returning to benefits fairs and...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages, mail, and more...
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages, mail, and more...
Homeowner Scams: Buyer Beware!
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Homeowner Scams: Buyer Beware!
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction? For some centers,...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction? For some centers,...
Series
2022 Scam Trends
We dive into the latest scam fads, and how you can ditch the unwanted calls.
Grilling Up Some Scams: July Scam Call Trends
July is full of fireworks, grilling, and the eventual mark of the end of summer. Scams, however, never take a break.
Grilling Up Some Scams: July Scam Call Trends
July is full of fireworks, grilling, and the eventual mark of the end of summer. Scams, however, never take a break.
Scamcation: Vacation Scam Call Trends
The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their...
Summer of Scams: May Scam Call Trends
The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you...
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Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
Who’s Calling: 3 Ways to Improve the Home Buying Experience with Branded Communication
When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for your clients. Are you offering fair rates on mortgage loans? If you’re a realtor, do you know...
First Orion Named to 2022 Inc. 5000 List
First Orion is excited to be named to the 2022 Inc. 5000 list of fastest-growing companies in the United States! We rank 4,257 overall, number 16 in Arkansas, and number 4 in Little Rock. Seven million businesses applied for the 2022 Inc. 5000...
Scamming Up A Storm: 2022 Mid-Year Phone Scam Report
First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022.
Grilling Up Some Scams: July Scam Call Trends
July is full of fireworks, grilling, and the eventual mark of the end of summer. Scams, however, never take a break.
Press Release: First Orion Announces Joseph Stinziano as New President and Chief Operating Officer
Former Samsung and Sony executive will lead the widespread adoption of Branded Communication solutions worldwide NORTH LITTLE ROCK, Ark., July 14, 2022 – First Orion, the leading provider of branded communication solutions for businesses, today...
First Orion Recognized as one of Arkansas Business’ Best Places to Work
First Orion is honored to be named one of the 2022 Best Places to Work in Arkansas by Arkansas Business! The award program includes 50 companies and was designed to identify, recognize, and honor the best employers in Arkansas, benefiting the...
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer...
Scamcation: Vacation Scam Call Trends
The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their busy schedules to sit and relax. The only vacations scammers are taking are yours! Scam callers are...
Clients See 498% ROI Increase Using INFORM
First Orion and Forrester Consulting present an on-demand webinar on the INFORM TEI Report, commissioned by First Orion.