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Branded Calling for: Airlines, Lodging and Resorts, Cruise Lines, Auto Rentals, Travel Agencies, and Gaming

BRANDED CALLING FOR THE
TRAVEL AND ENTERTAINMENT
INDUSTRY

Nearly 50% of people say they’ve missed a call they were expecting from a hospitality company because they didn’t recognize the number. Increase sales, boost your brand reputation, and give your clients the VIP experience with our branded calling solutions.

CREATE MEMORABLE EXPERIENCES AND GENERATE MORE REVENUE WITH BRANDED CALLING

Confirmations

Confirm reservations and ensure your customers know what to expect from your business

Promotional Offers

Contact highly engaged customers about lodging promotions, flight upgrades, and special offers

Urgent Communications

Get in touch with your customers quickly for suspected fraud or changes in travel arrangements

Customer Support Callbacks

Deliver on the promise of exceptional customer service with easily identified customer support callbacks

Lost Items Notifications

Notify customers whenever luggage is lost or delayed, and contact them to return a personal item when found

95% OF CUSTOMERS SAY A BRANDED PHONE CALL IS IMPORTANT TO THEIR OVERALL CUSTOMER EXPERIENCE

Branded calling delivers a better customer experience.

  • Create unique display names for every number
  • Get in-depth data analytics to understand your calling programs
  • Manage your calls in a single platform
  • Deliver to iOS and Android devices on all major U.S. carrier networks

MORE SALES FOR YOU AND A BETTER CUSTOMER EXPERIENCE FOR CLIENTS

Major customer service boost

15%

Answer Rate

A large travel management company handles bookings and trip updates for corporate travelers. However, customers weren’t picking up the phone when the travel agency called. With branded calling, they were able to increase the number of answered calls and boost their customer experience.

More lost items returned

185%

Conversion Rate

A ride-share company calls customers whenever a lost item is reported. However, many people weren’t answering calls from an unknown number. Branded calling increased answer rates and successful conversions, returning more lost items and improving the customer’s experience.

ROI boost, increased resolutions

48%

Conversion Rate

A call center responds to online form fills from people requesting more information about their services and was looking to improve the success of their programs. With branded communication, the company saw a substantial increase in answered calls and resolutions, leading to higher ROI.

Learn more about branded calling for the travel and entertainment industry

A 5-Star Call Experience: 2023 Hospitality Communication Report

A 5-Star Call Experience: 2023 Hospitality Communication Report

Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...