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Insurance Customer Experience: 3 Reasons to Identify Your Calls

Insurance Customer Experience: 3 Reasons to Identify Your Calls

When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It's part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...

Infographic: “Unwanted Calls in Brazil: 6 Fast Facts”

Infographic: “Unwanted Calls in Brazil: 6 Fast Facts”

According to a recent survey in Brazil, unwanted calls are a thorn in the side of mobile phone customers. Unwanted calls – telesales, scam calls, improper data collection, and robocalls – are disruptive and can cause financial loss. Regardless of age, gender, social...

The Buyer’s Journey: Your Brand and Connecting with Clients

The Buyer’s Journey: Your Brand and Connecting with Clients

Companies - how do you connect with your customers? You're probably thinking about emails, digital and print ads, and other forms of communication. But a lot of businesses underestimate the power of the phone call. The Buyer's Journey Believe it or not, people want to...

Got delivery? Your customers want to know it’s you.

Got delivery? Your customers want to know it’s you.

  On-demand food delivery services have a customer support problem - which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience? What do customers care about the most? How can the...