Infographics
The Buyer’s Journey: Your Brand and Connecting with Clients – INFOGRAPHIC
Companies - how do you connect with your customers? You're probably thinking about emails, digital and print ads, and other forms of communication. But a lot of businesses underestimate the power of the phone call. The Buyer's Journey Believe it or not, people want to...
Got delivery? Your customers want to know it’s you.
On-demand food delivery services have a customer support problem - which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience? What do customers care about the most? How can the...
Financial Consumer Preferences: Survey Shows Customers Favor a Phone Call
Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for a loan all from an app or a computer. But even with all the convenience and ease of online banking, a new study from...
Infographic: Insurance Customers Still Favor the Phone Call
There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey results, the phone call still reigns as the most secure method of communicating with customers, no matter why you’re calling....
Infographic: How Scammers Get You on the Hook
You may be thinking, "I could never be the victim of a scam." But in reality, scammers use LOTS of tricks to get you to give up the goods. Scammers often use exaggerated - or even fake - prizes, products, and services as bait. Here are a few tricks from the FTC to...
Infographic: Scam Call Fast Facts
Think it feels like scam calls are on the rise? You're not alone. Our research showed that scam calls to mobile phones quadrupled in just two years. We surveyed 1,000 U.S. mobile phone users about unwanted calls (there are roughly 80 million each year!) and found that...
Infographic: 2020 Scam Call Report
Phone scammers are getting better at tricking you into giving up your personal information, according to the 2020 Annual Scam Call Report from First Orion. The survey shows that scammers improved their efficiency in 2020, mainly using the COVID-19 pandemic to steal...
Infographic: Missing Important Calls
People don't like to answer calls from numbers they don't recognize - call it the fear of the unknown. Still, when these calls go unanswered during uncertain times, the consequences could be more dangerous than the possibility of answering a scam call. We wanted to...
Infographic: Survey Shows Mexican Consumers Unsatisfied With Their Carriers Call Protection Features
Consumers Call on Carriers to Provide Unwanted Robocall Protection
84% of mobile users would be more inclined to select a carrier that automatically identified unwanted and often fraudulent calls While the robocall epidemic continues to grow, consumers are searching for ways to protect themselves against annoying and often fraudulent...
Consumer Alert: Scammers Ramp Up Calls for Tax Season
Almost Two-Thirds of those Surveyed Received a Scam Call in the Last Week First Orion today released the results of their annual IRS consumer survey, confirming some alarming trends regarding rapid increases in scam call frequency over the last few years. First...
Scammers Are Stepping Up Their Game for the Holidays
This holiday season, sleigh bells aren't the only thing ringing. Scammers will make millions of calls trying to steal your gift money. But this year, they're armed with a new arsenal of weaponry - your sensitive data. We just wrapped up our holiday survey and...
Infografía: Encuesta muestra que los consumidores Mexicanos no están satisfechos con las funciones de protección de llamadas de sus empresas telefónicas
Infographic: Millennials 3x More Likely to Lose Money Than Baby Boomers
Despite being the "technological generation", our latest survey found that Millennials experienced financial losses three times as often as baby boomers due to phone scams in 2018. Scammers have figured out how to lull consumers into a false sense of security during...