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Insurance Customer Experience: 3 Reasons to Identify Your Calls

Insurance Customer Experience: 3 Reasons to Identify Your Calls

When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It's part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...

Infographic: “Unwanted Calls in Brazil: 6 Fast Facts”

Infographic: “Unwanted Calls in Brazil: 6 Fast Facts”

According to a recent survey in Brazil, unwanted calls are a thorn in the side of mobile phone customers. Unwanted calls – telesales, scam calls, improper data collection, and robocalls – are disruptive and can cause financial loss. Regardless of age, gender, social...

The Buyer’s Journey: Your Brand and Connecting with Clients

The Buyer’s Journey: Your Brand and Connecting with Clients

Companies - how do you connect with your customers? You're probably thinking about emails, digital and print ads, and other forms of communication. But a lot of businesses underestimate the power of the phone call. The Buyer's Journey Believe it or not, people want to...