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Infographics
Hungry for Phone Calls: Communication Preferences for Food Delivery Drivers and Customers
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. Mobile delivery has become increasingly popular over the last two years (thanks to quarantine and isolation)....
Hungry for Phone Calls: Communication Preferences for Food Delivery Drivers and Customers
As food delivery prospers, there are ways it fails as well. Read top insights into food delivery customer and driver communication needs.
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER important function, but those institutions offer so much more, like loans, savings accounts, and small business grants....
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It's part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...
Retail Customer Experience: 6 Insights About Communication Preferences – Infographic
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those who shopped online or via mobile app. That's forcing retailers to rethink their approach to sales and customer service to...
Brand Reputation Management: The Impact of a Branded Phone Call – Infographic
Can a phone call impact your company’s brand reputation? According to the 2021 Brand Impact Report, the answer is a resounding yes – but in ways that you may not be thinking about. In fact, with nearly 300 million smartphone users in the United States (and many more...
Infographic: “Unwanted Calls in Brazil: 6 Fast Facts”
According to a recent survey in Brazil, unwanted calls are a thorn in the side of mobile phone customers. Unwanted calls – telesales, scam calls, improper data collection, and robocalls – are disruptive and can cause financial loss. Regardless of age, gender, social...
The Buyer’s Journey: Your Brand and Connecting with Clients
Companies - how do you connect with your customers? You're probably thinking about emails, digital and print ads, and other forms of communication. But a lot of businesses underestimate the power of the phone call. The Buyer's Journey Believe it or not, people want to...