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Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
Branded Calling Takes Your Customer Experience to New Heights
If you want to stand out in the hospitality industry, you need to provide an outstanding customer experience. Branded calling helps.
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. And people certainly have food delivery preferences when it comes to their purchases. Mobile delivery has...
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER important function, but those institutions offer so much more, like loans, savings accounts, and small business grants....
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It's part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...
Retail Customer Experience: 6 Insights About Communication Preferences – Infographic
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those who shopped online or via mobile app. That's forcing retailers to rethink their approach to sales and customer service to...