Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...
Report: Food delivery survey report reveals how to improve CX WHAT'S INSIDE Food delivery isn't perfect... yet. For example, did you know that late delivery impacts 50% of on-demand delivery customers? That's a lot of disgruntled, hangry customers! Find out what makes...
Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...
How important is the phone call to your business? In today’s ever-evolving, digital world, the phone call is just as necessary as it ever was (thanks, Alexander Graham Bell!). People need meaningful connections, and some brands have been incredibly successful in...
How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too. Most people don't answer the phone if they do not recognize the number...
On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that nightmare came true....
First Orion is excited to announce today, with T-Mobile and other industry partners, a successful completion of a proof-of-concept for the first-ever mobile call that combines authenticated Caller ID and Rich Call Data (RCD)...
In this day in age, it can be challenging to get a consumer to answer the phone. Businesses are competing against the fear of answering a call from a scammer. According to our data science team, scam calls are soaring: year-over-year growth rate of over 50% when...
The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation Database (RMD) would be...
Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem, according to a new study released today by First Orion, a leading...