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Appetizing Communication: Improving the Food Delivery Experience

Appetizing Communication: Improving the Food Delivery Experience

Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...

Driving Connections: Food Delivery and Customer Service

Driving Connections: Food Delivery and Customer Service

As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According to our Food Delivery...

It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

Got Delivery? Your Customers Want To Know It’s You.

Got Delivery? Your Customers Want To Know It’s You.

Report: Food delivery survey report reveals how to improve CX What's Inside: Food delivery isn't perfect... yet. For example, did you know that late delivery impacts 50% of on-demand delivery customers? That's a lot of disgruntled, hangry customers! Find out what...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

Caller ID: How to Take Control of Your Message

Caller ID: How to Take Control of Your Message

How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too.  Most people don't answer the phone if they do not recognize the number...

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that nightmare came true....