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Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re...
Food / Restaurant
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of...
Press Release: 2022 Food Delivery Report Serves Up Consumer and Delivery Driver Communication Preferences
Over half of survey respondents prefer a phone call when being contacted by a delivery driver for directions, but 59% have missed a call from a...
Food for Thought – 2022 Food Delivery Report
Survey statistics and real-life experiences from consumers and food delivery drivers In Q4 2021, we surveyed 5,000 U.S. residents about their...
Got Delivery? Your Customers Want To Know It’s You.
Got Delivery? 2020 Food Delivery Report Your Dinner is Calling Ring! Ring! It’s your burger, pizza, or snack on the other line. Punctuality is...
New Study Finds Late Delivery Impacts 50% of On-Demand Food Delivery Customers, But Nearly Two-Thirds Miss Phone Calls to Alert Them
Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand...