Case Studies


Call Center: Increased Call Conversion Rates by 76%

Call Center: Increased Call Conversion Rates by 76%

A global call center with financial services clients focuses on calling consumers who fill out online loan applications. Lift in first call conversion ratesLift in conversion ratesLift in contact ratesThe Problem The call center’s clients were experiencing a high rate...

Financial Services: Increased Call Engagement Rates by 62%

Financial Services: Increased Call Engagement Rates by 62%

An investment firm with high value clients was reaching out to people to provide customer service and help get loans approved. Decrease in declined callsLift in conversion rateLift in engagement rateThe Problem Clients were beginning loan applications online, but many...

Insurance: Increased Phone Call Duration by 36%

Insurance: Increased Phone Call Duration by 36%

A direct-to-consumer insurance company offers auto, home, life, mortgage, and healthcare insurance through a single, online platform. Increase in long call durationLift in conversion rateLift in engagement rateThe Problem The insurance provider was having trouble...

Retail: Increased Customer Satisfaction via Phone Call

Retail: Increased Customer Satisfaction via Phone Call

Large national retailer offers store cards to build client loyalty, earn revenue, and collect data. Decrease in calls per individual Lift in talk rateLift in engagement rateThe Problem The retailer was having difficulty reaching customers that had late or missed...

Keno Mobile Car Wash: Increased Call Answer Rates by 92%

Keno Mobile Car Wash: Increased Call Answer Rates by 92%

Keno cleans up business with First Orion’s branded calling solutions Keno is an on-demand, car wash mobile app that sends services directly to a customer’s location.Increased Answer RateThe Problem Keno’s drivers, or “Ninjas,” need to talk to their clients to announce...