First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers prefer being called by their financial institution for urgent matters, but 63% have ignored calls from a financial...

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Financial Services
It’s Time for Companies to Rebuild Trust in Phone Calls
Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...
Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?
Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...
Caller ID: How to Take Control of Your Message
How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too. Most people don't answer the phone if they do not recognize the number...
Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles
On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that nightmare came true....
Press Release: First Orion Participates in First-Ever RCD Mobile Phone Experience
First Orion is excited to announce today, with T-Mobile and other industry partners, a successful completion of a proof-of-concept for the first-ever mobile call that combines authenticated Caller ID and Rich Call Data (RCD)...
STIR/SHAKEN Update: Act or Get Blocked, Says FCC
The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation Database (RMD) would be...
Press Release: New Study Finds 70% of Consumers Would Leave Their Bank For One That Properly Identifies Themselves When Calling
Customer service challenges, preferences and pain points with financial institutions revealed by First Orion survey NORTH LITTLE ROCK, Ark. – October 30, 2020 – Consumers value convenience and the ability to use technology to contact their bank, but when it comes to...