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Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages, mail, and more...
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages, mail, and more...
Homeowner Scams: Buyer Beware!
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Homeowner Scams: Buyer Beware!
When it comes to homeownership, buyers face many hurdles, from understanding loan preapprovals to making an initial down payment on your house to the difference between a fixed rate and variable rate loan. Buying a home can be a stress-inducing, hair-pulling, and, not...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction? For some centers,...
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers strive to create a positive experience for customers. We’ve gone over some best practices your call or contact center can implement to improve the customer experience, but is something else blocking your path to customer satisfaction? For some centers,...
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...
Series
2022 Scam Trends
We dive into the latest scam fads, and how you can ditch the unwanted calls.
Scamcation: Vacation Scam Call Trends
The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their...
Scamcation: Vacation Scam Call Trends
The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their busy schedules to sit and relax. The only vacations scammers are taking are yours! Scam callers are just getting...
Summer of Scams: May Scam Call Trends
The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you...
A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the...
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Summer of Scams: May Scam Call Trends
The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch consumers off guard. With our May Scam Call Trends report, we’ve got you covered, with SPF Scam tips....
What is Number Spoofing?
Do you receive a bunch of calls from unknown numbers with your area code? You’re not alone. Calls from spoofed numbers have skyrocketed over the years. But what exactly is spoofing? And how can you protect yourself and others from this overused...
Press Release: 9 in 10 Say Branded Communication Very or Extremely Important from their Financial Institution
First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers prefer being called by their financial institution for urgent matters, but 63% have ignored calls from a...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even...
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According...
Reasons Your Business Should Register Its Phone Number
When calls go unanswered, businesses feel the impact. Important messages are lost, consumers miss urgent notifications, and brand loyalty takes a hit. Scammers use a simple phone call to trick people out of money or get access to personal...
Who is “Scam Likely” (And why are they calling me)?
If you're a T-Mobile or a MetroPCS subscriber, chances are you've received one of these calls recently: "Scam Likely." This naming convention appears on incoming calls, rather than random numbers unknown to you. Seeing it pop up on the screen makes...