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5 Things Every Reseller Should Know About Branded Calling
We’re sure by now we’ve permanently stamped branded communication into your head with how many times we talk about it. You’re not tired of us yet? Oh well, you’re going to hear more. BUT, class is in session for those new to the branded calling game, whether as a...
5 Things Every Reseller Should Know About Branded Calling
Considering reselling, but don’t know where to start? You’ve got to know what you’re selling and which one is best for the client.
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Spam vs. Scam: The Key Differences and How to Prevent a Bad Tag
How do carriers tag numbers as spam or scam? And what’s the difference? Discover how they’re different and best practices to stop a bad tag.
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
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Hand in Hand: How Branded Calling Fits into Your CRM Strategy
The relationship between customer and company is crucial for the success of your business. Struggling to reach your...
Branded Calls Offer Added Protection Against Tax Scams
The 2023 tax season is quickly approaching which means tax preparation services have a lot to do (and to think about)...
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Call & Contact Centers
Dive into the latest tips & best practices for call and contact centers.
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations...
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is...
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Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages,...
Homeowner Scams: Buyer Beware!
Homeownership can be a stressful process, and scammers add to the stress by tricking new homeowners. Learn how to avoid these common scams.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
Who’s Calling: 3 Ways to Improve the Home Buying Experience with Branded Communication
When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for your clients. Are you offering fair rates on mortgage loans? If you’re a realtor, do you know...
First Orion Named to 2022 Inc. 5000 List
First Orion is excited to be named to the 2022 Inc. 5000 list of fastest-growing companies in the United States! We rank 4,257 overall, number 16 in Arkansas, and number 4 in Little Rock. Seven million businesses applied for the 2022 Inc. 5000...
Scamming Up A Storm: 2022 Mid-Year Phone Scam Report
First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022.
Grilling Up Some Scams: July Scam Call Trends
July is full of fireworks, grilling, and the eventual mark of the end of summer. Scams, however, never take a break.
Press Release: First Orion Announces Joseph Stinziano as New President and Chief Operating Officer
Former Samsung and Sony executive will lead the widespread adoption of Branded Communication solutions worldwide NORTH LITTLE ROCK, Ark., July 14, 2022 – First Orion, the leading provider of branded communication solutions for businesses, today...
First Orion Recognized as one of Arkansas Business’ Best Places to Work
First Orion is honored to be named one of the 2022 Best Places to Work in Arkansas by Arkansas Business! The award program includes 50 companies and was designed to identify, recognize, and honor the best employers in Arkansas, benefiting the...