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Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an honor to be among...
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an honor to be among...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have finally been...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have finally been...
Series
2022 Scam Trends
We dive into the latest scam fads, and how you can ditch the unwanted calls.
A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the...
A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the latest scam trends and how you can keep luck on your side. Most Common: Vehicle Warranty … and Health Insurance While...
Are You at Risk of Getting Scammed During Tax Season?
Tax season is the “big show” for scam callers. This year, there could be as many as 2.2 BILLION scam calls made the week before AND the week after...
Fear, Loathing, and Filing Taxes: A Perfect Storm for Scammers
April is the cruelest month for many Americans. Coming out of the dead of winter, the tax filing deadline looms and questions linger: Did I withhold...
Scam Calls Aren’t a Love Language: February Scam Trends
Love wasn’t the only thing in the air last month. Whether you had a hot date or showed yourself some personal appreciation, scammers did what they...
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First Orion Makes List of Fastest Growing Companies by Inc. Magazine
How is First Orion doing? Well … we were just named to the influential Inc. 5000 Regionals Southeast list – ranking No. 144. We were the only company in Arkansas to make the cut. It’s an honor to receive this award and we’re happy to represent our...
Fear, Loathing, and Filing Taxes: A Perfect Storm for Scammers
April is the cruelest month for many Americans. Coming out of the dead of winter, the tax filing deadline looms and questions linger: Did I withhold enough? Will I have to pay the IRS? What happens if I mess up my paperwork? The United States tax...
Scam Calls Aren’t a Love Language: February Scam Trends
Love wasn’t the only thing in the air last month. Whether you had a hot date or showed yourself some personal appreciation, scammers did what they do best: third-wheeling on you and your mobile phone experience. With our February Scam Call Trends...
Scams from the Crypt: Cryptocurrency Scams
Ever heard of Cryptocurrency? Unless you’ve been living under a rock, it’s become one of the world’s hottest topics. Household names like Bitcoin have been around for a decade or so, while FTX and Coinbase are vying for your investment. During...
Building Brand Reputation: CNAM vs. INFORM
What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name? Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your...
Make the Call: Retail Communication Trends for Consumers
Retail communication and customer service go hand-in-hand. People want their experiences to be positive and unique – anything less could sway customer sentiment and loyalty to the brand. So what makes a good communications strategy? Knowing and...
January Scam Call Trends: Vehicle Warranty Scams, Call Center Scams & More
A new year calls for a resolution (new year, new me, right?). One new year’s resolution we can all hope for is a decrease in scam calls. Scams are a nuisance everyone agrees needs to go. In our January Scam Call Trends Report, we cover the newest...
Can You Hear Me Now? – What Customers Want from Mobile Providers
For mobile providers, one of the main concerns is caring for customers, keeping them both satisfied and loyal. But how do you know how happy they are? You can’t just show up, yell “Surprise!” and expect them to welcome you with open arms and a...
What is First Orion’s Approach to Data Privacy and Protection? – Data Privacy Day
With the increasing use of mobile phones, data protection and privacy have become one of the main emphases for companies and consumers alike. However, millions of people are unaware of just how much personal data is out there to the rest of the...
“Why Are You Calling Me?” – ‘Genius Idea’ About Mobile Communications Goes Viral
Recently, Dan Mall, founder and CEO of SuperFriendly, tweeted (on behalf of his wife) about a problem that millions of people want a solution for. The realm? Mobile communications. The demand? A feature on your mobile phone “where people have to...