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10 Call Center Best Practices to Remember in 2022

10 Call Center Best Practices to Remember in 2022

Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer experience is...

Press Release: Zofeur Adopts ENGAGE Branded Communication Solution

Press Release: Zofeur Adopts ENGAGE Branded Communication Solution

Zofeur Utilizes First Orion’s Branded Communication Solution to Increase Operational Efficiency and Customer Trust   Fast-growing chauffeur service brands customer phone communication with industry-leading ENGAGE® technology  NORTH LITTLE ROCK, Ark., June 7, 2022 –...

Insurance Customer Experience: 3 Reasons to Identify Your Calls

Insurance Customer Experience: 3 Reasons to Identify Your Calls

When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to make a call. It's part of the insurance customer experience. Which makes sense! Insurance is a service that everyone...

Appetizing Communication: Improving the Food Delivery Experience

Appetizing Communication: Improving the Food Delivery Experience

Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food delivery is perfect for a...

How Your Call Log ID Impacts Your Callback Rate

How Your Call Log ID Impacts Your Callback Rate

When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android device to catch up on any missed calls. But if you don’t recognize the 10-digit number – or even worse, you see an 800 or...

Do People Like Chatbots? Rethinking the Customer Experience

Do People Like Chatbots? Rethinking the Customer Experience

Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses compete with these...

Building Brand Reputation: CNAM vs. INFORM

Building Brand Reputation: CNAM vs. INFORM

What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name?  Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your customers aren't...