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Call Centers

branded communication call center solutions
No one knows the phone call better than call and contact centers. Branded Communication makes powerful connections for companies in the business of calling, ensuring better brand reputation management while driving end-to-end customer connections.
branded communication call center solutions

Contact Center Solutions

Why Every Contact Center Needs Branded Communication

You know how frustrating (and expensive) it is when customers don’t answer your calls. After all, your clients pay you to connect, communicate, and convert. Branded Communication lets them know who’s calling and why – so they pick up, and you make the connection.

76%

Boost

in first call conversion rates

54%

Increase

in conversion rates

18%

Lift

in contact rates

12%

Gain

in callback rates

INFORM®

Flexible Solution for Outbound Calling

With INFORM’s branded text display, your client’s business name, department, or other custom message appears on the consumer’s mobile device, increasing answer and conversion rates.

Reach over 280+ million handsets

Reach more customers with access to 280M+ U.S. handsets (and rising).

32-character custom message

Create a 32-character message for each of your client needs.

Contact center metrics

First Orion's Advanced Analytics provides deeper insights into the metrics that matter most.

Tailored client programs

Personalize calling programs for every business you serve.

inform branded communication for call centers
call center caller id solutions by first orion

Benefits

of INFORM for Call Centers

When you’re trying to increase engagement rates, every call counts. With Branded Communication, contact centers can make branded calls on their clients’ behalf and provide advanced call analytics. Companies implementing branded calling have seen dramatic increases in contact center productivity, customer satisfaction, and business bottom line.

Higher answer rates

More calls get answered the first time, and fewer calls get declined. When agents don't waste time making repeated calls, they can move more quickly through their target lists.

Increased productivity

Increased answer rates improves close rates, which can deliver millions in profit. And improved call center productivity can free up thousands in agent time.

More conversions

Customers who know who's calling are more prepared to have a meaningful conversation with agents when they answer, which leads to more completed forms and applications, added upsell opportunities, and fewer games of phone tag.

Case Study

Call Center Lifts First Call Conversions with INFORM

A growing call center had financial service clients focused on calling consumers who fill out online loan applications. Even when they were expecting – and wanted – the call, many consumers wouldn’t answer. Branded Communications dramatically raised contact and conversion rates, increasing revenue and operational efficiency.

inform branded text display for call centers

76%

LIFT

on first call conversion rate

52%

Increase

in conversion rate

inform branded text display for call centers

See How Your Business Takes Off with Branded Communication

Tell us more about your business and calling needs, and we’ll show you how Branded Communications can work for you.

Resources

Get a Queue: How Callback Queues Enhance Call Centers

Get a Queue: How Callback Queues Enhance Call Centers

Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support contact points for their...

CCW 2021 November Market Study: Future of the Contact Center

CCW 2021 November Market Study: Future of the Contact Center

CCW 2021 November Market Study: Future of the Contact Center: A Forecast> What's Inside: Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How...