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It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

Caller ID: How to Take Control of Your Message

Caller ID: How to Take Control of Your Message

How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too.  Most people don't answer the phone if they do not recognize the number...

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that nightmare came true....

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation Database (RMD) would be...

Is Branded Calling the New Retail Reputation Standard?

Is Branded Calling the New Retail Reputation Standard?

Brand reputation matters and the COVID-19 pandemic has forever changed the landscape of consumer shopping behaviors. As brick-and-mortar stores adapted their practices for social distancing, consumers settled into a "new normal" of in-store pickup, curbside pickup,...