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With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive...
Retail
Retail Customer Experience: 6 Insights About Communication Preferences – Infographic
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those...
Make the Call: Retail Communication Trends for Consumers
Retail communication and customer service go hand-in-hand. People want their experiences to be positive and unique – anything less could sway...
Press Release: New Report Reveals Retail Shoppers’ Communication Preferences, Impact on Brand Loyalty
New First Orion Survey Evaluates Retail Shoppers’ Communication Preferences and How it Impacts Brand Loyalty More than half of survey respondents...
After The Sale Ends: 2022 Retail Industry Survey Report
Retail Shoppers Speak Out About Their Communication Preferences First Orion surveyed 5,000 U.S. mobile phone subscribers in late 2021 about their...
Press Release: Unidentified Phone Calls Jeopardize Retail Brand Reputation
First Orion survey reveals that while nearly half of consumers have received an increase in calls from retail businesses since the beginning of the...