Branded Calling for: Apparel, Sporting Goods, Home Improvement, Food & Drug, and General Merchandisers
Branded Calling For The Retail Industry
60% of customers say they’ve declined calls from a retail brand because they didn’t recognize the number. Ensure your customers get the superior service and quality call experience they expect with branded calling from First Orion.
Connect With Your Customers At The Right Time And Enhance Your Brand Reputation
Offer better customer support and get quicker solutions
Reach customers faster about outstanding payments
Reward Program Outreach
Provide a more personalized experience with your VIP customers
Notify customers and confirm delivery schedules
Reach out with updates regarding ready-to-pickup items
Customer Satisfaction Surveys
Connect with customers about their experience with your brand
64% Of Customers Would Switch To A Retail Brand That Uses Branded Calling
Branded calling enhances your customer experience.
- Create unique display names for every number
- Get in-depth data analytics to understand your calling programs
- Manage your calls in a single platform
- Deliver to iOS and Android devices on all major U.S. carrier networks
- Amplify your brand awareness
Increase Sales And Boost Customer Experience
Improved customer service, ensured deliveries
A premier home improvement retail chain struggled to get a response from post-purchase delivery calls. With branded calling, answer rates rose, giving the retailer fewer declined calls and more successful deliveries.
Better customer service, more completed sales
A large furniture retail chain made calls for pre-delivery, delivery, and customer support. When their calls went unanswered, they chose branded calling as their solution, leading to fewer declined calls, cost savings, better customer experience, and more completed sales.
Increased revenue, higher customer retention
A large national retail chain offering store credit cards struggles to get their customers to answer calls regarding payments. More cardholders were reached using branded calling, driving higher conversions and increased customer retention.
Large Furniture Retail Chain Increased Answers And Decreased Re-Deliveries With Branded Calling
A major furniture retail chain struggled to connect with customers for delivery notifications. With the help of branded calling, they were able to connect with customers at a higher rate, confirm deliveries, and reduce re-delivery attempts.
Learn more about branded calling for the retail industry
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