Resources
Ebooks & Reports
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
2023 Call Contact Center Guide To Branded Communication
The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....
Blog
No More Abandoned Loan Applications – How Branded Calling Can Fix Your Digital Friction
Creating a frictionless online experience can sometimes feel impossible for insurance providers and financial institutions. How can you keep customers happy and attentive, particularly when completing online forms? To have a genuinely frictionless digital experience –...
Branded Calling Ensures Tax Season Will Go Off Without a Hitch
With a new year in full bloom, it’s now time to start filing your taxes. For most customers, tax season is super stressful – whether you’ve prepared for this season or not. And we can’t forget to make sure every single W-2, 1099, and that one super specific form...
What’s Driving Branded Calling Growth in the Retail Industry?
It was a big year for branded calling. As we’ve mentioned in our recent 2023 Branded Calling Trends Report, businesses are beginning to realize that unknown calls won’t fix themselves. It takes a trusted company like First Orion and groundbreaking technology like...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Clients See 498% ROI Increase Using INFORM
Watch the On-Demand Webinar: INFORM TEI Report Interested in how INFORM can help your business? Fill out the form below and we'll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work for...
How New Technology Can Enhance Customer Experience
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Future of Digital Customer Experience Webinar
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Press Releases
First Orion Elevates Joe Stinziano to President and CEO; Charles Morgan to Uphold Key Roles as Chairman of the Board and Executive Committee
Strategic Leadership Transition Poised to Enhance Innovation and Market Leadership at First Orion NORTH LITTLE ROCK, Ark., April 25, 2024 (GLOBE NEWSWIRE) -- First Orion, the leader in branded communication and call protection solutions, announces the promotion of Joe...
First Orion Announces First Real-Time, Out-of-Band Authentication Solution for Branded Calling Now Available Across All Major U.S. Carriers
The software solution, which has been implemented by Fortune 500 companies, significantly reduces the risk of illegal spoofing tactics that cost consumers billions of dollars in 2023 North Little Rock, AR (March 14, 2024) – First Orion, the leading provider of...
Arkansas Federal Credit Union Deploys First Orion’s Branded Calling Solution
Arkansas-based credit union experiences longer and more meaningful phone conversations with members through increased answer and conversion rates NORTH LITTLE ROCK, Ark., Oct. 30, 2023 – First Orion, the leading provider of Branded Communication solutions for...