Resources
Ebooks & Reports
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
2023 Call Contact Center Guide To Branded Communication
The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....
Blog
The Ultimate Guide to Business Number Registration: Ensuring Verified Accuracy and Trust
In today's digital world, having accurate and trustworthy business phone numbers is crucial. Business number registration gives you the opportunity to influence how your calls are labeled. By providing your business information, you can ensure mobile communication...
AFFIRM™: Discover the Impact of Effective Reputation Monitoring for Your Business
Being tagged as spam or scam prevents you from completing successful calls, requiring you to invest countless dollars in repeat call attempts. Businesses with moderate to high outbound call activity are particularly susceptible to tagging and can go days to weeks...
INFORM with Logo: The Next Step in Verified Outbound Communication
First Orion has long held a vision of delivering a logo over the network, and we are excited to introduce INFORM® with Logo, a revolutionary feature in our INFORM product suite. This network-based solution enhances brand trust and ensures communication clarity without...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
Clients See 498% ROI Increase Using INFORM
Watch the On-Demand Webinar: INFORM TEI Report Interested in how INFORM can help your business? Fill out the form below and we'll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work for...
How New Technology Can Enhance Customer Experience
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Press Releases
First Orion Launches AFFIRM Reputation Monitoring Solution, Expands Suite of Calling Solutions for U.S. Businesses
Reputation Monitoring Solution Gives Businesses Accurate Insights to Outbound Call Displays NORTH LITTLE ROCK, Ark., June 5, 2024 (GLOBE NEWSWIRE) -- First Orion, the leading provider of branded communication solutions, announces the launch of AFFIRM Reputation...
First Orion, TNS and TransUnion Partnership Helps Standardize Enterprise Vetting and End-to-End Call Authentication Across Branded Calling Ecosystem
Partnership helps enterprises improve call experience while protecting consumers from fraud CHICAGO, RESTON, Va. and NORTH LITTLE ROCK, Ark. — May 22, 2024 — First Orion, Transaction Network Services (TNS) and TransUnion (NYSE: TRU) announced their partnership—in...
First Orion Elevates Joe Stinziano to President and CEO; Charles Morgan to Uphold Key Roles as Chairman of the Board and Executive Committee
Strategic Leadership Transition Poised to Enhance Innovation and Market Leadership at First Orion NORTH LITTLE ROCK, Ark., April 25, 2024 (GLOBE NEWSWIRE) -- First Orion, the leader in branded communication and call protection solutions, announces the promotion of Joe...