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Ebooks & Reports
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
2023 Call Contact Center Guide To Branded Communication
The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....
Blog
How Branded Calling Transforms Outbound Sales Teams
Outbound sales are more challenging than ever. With spam calls increasing and mobile users increasingly hesitant to answer unknown numbers, sales teams find it harder to connect with prospects. The result? Wasted effort, missed opportunities, and lower conversion...
Top 5 Branded Calling Solutions for Businesses
Outbound calls have a trust problem. With spam and fraud rampant, people don’t answer unknown numbers anymore, and that’s a serious challenge for businesses trying to make real connections with customers. Enter branded calling: a better, smarter way to show your...
5 Ways Branded Calling Boosts Customer Trust & Engagement Rates
Your customers aren't ignoring you. They're dodging spam. Nearly half of all cell phone calls are projected to be spam, so customers hesitate to answer calls from unknown numbers. In fact, 9 out of 10 people ignore them! This widespread skepticism poses a significant...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
How New Technology Can Enhance Customer Experience
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Future of Digital Customer Experience Webinar
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Press Releases
First Orion Announces Industry-Leading SENTRY® Spoof Protection Solution Now Available Across All Major U.S. Mobile Carriers
NORTH LITTLE ROCK, Ark. –June 9, 2025 – First Orion, a leading provider of branded communications, today announced that its call blocking solution, SENTRY®, is now available across all major U.S. mobile carriers. SENTRY is the first solution that proactively prevents...
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk...
Arkansas Hospitality Association and First Orion Announce Strategic Partnership to Enhance Communications for the Hospitality Industry
Arkansas Hospitality Association and First Orion Announce Strategic Partnership to Enhance Communications for the Hospitality Industry North Little Rock, Ark.– March 14, 2025 – The Arkansas Hospitality Association (AHA) and First Orion, a leading provider of branded...