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Ebooks & Reports
The Call Health Report: Monitoring You Numbers with AFFIRM
The Call Health Report: Monitoring Your Numbers with AFFIRM Maintaining a brand’s integrity and ensuring effective customer communication is paramount for success in today’s mobile-centric world. Every outbound business call must be received with the trust it...
Call Authentication 101: Why Businesses Can’t Afford to Ignore Authentication
Executive Summary Voice remains the most powerful way to reach customers, but it’s also under attack. Robocalls, spoofing, and fraudulent activity have eroded trust in phone communications to the point where 87% of consumers no longer answer calls from numbers they...
Branded Calling is Reshaping the Customer Journey Whitepaper
Executive Summary Customer trust is hard to earn and easy to lose. With 9 in 10 smartphone users1 in the U.S. and robocall fatigue high, traditional voice communication faces serious challenges. However, First Orion’s branded calling solutions are reshaping how...
Blog
The ‘HTTPS Moment’ for Voice: Why Call Authentication is the New Standard for Trust
The voice channel is undergoing its most radical transformation since the invention of the smartphone. As AI-generated deepfakes and sophisticated voice scams proliferate, the phone call faces a crisis of confidence. We are witnessing the "HTTPS moment" for...
Beyond OTP: Securing the Future of Customer Verification With RCS
By Perry Claunch Senior Director of Product Management If you’ve logged into a banking app, changed your password, or booked a flight lately, chances are you’ve used a one-time passcode (OTP). In fact, OTPs account for 38% of all application-to-person (A2P) messaging...
When the Phone Lies: A Modern Thriller About Spoof Calls and the Missing Layer of Cybersecurity
By Tiffany Pressler First Orion Senior Product Manager These stories always start quietly. A customer’s phone buzzes during lunch. The screen lights up with the familiar name of their bank. The phone number looks recognizable. The caller might even provide an...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re hankering for. And people certainly have food delivery preferences when it comes to their purchases. Mobile delivery has...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Customer Service in a Smartphone World
Customer Service in a Smartphone World You May Also Like
Personalization Done Right: Using Technology to Strengthen Customer Relationships
Personalization Done Right: Using Technology to Strengthen Customer Relationships You May Also Like
Press Releases
First Orion Signs Agreement to Deliver INFORM® Branded Calling to Boost Mobile Subscribers
NORTH LITTLE ROCK, AR — April 8, 2026 — First Orion, a leading provider of branded communications solutions, announced a new agreement with Boost Mobile to deliver INFORM® Branded Calling. With this carrier agreement, subscribers will see a business’s display name on...
First Orion Earns 2026 Amazing Workplace Certification for Second Consecutive Year
NORTH LITTLE ROCK, AR — March 18, 2026 — First Orion, a leading provider of branded communication and call protection solutions, today announced it has been certified as a 2026 Amazing Workplace. This marks the second consecutive year First Orion has earned the...
First Orion Honored with Pinnacle Award for Business Innovation
NORTH LITTLE ROCK, AR — March 12, 2026 — First Orion, the pioneer and a leading provider of branded communication solutions, announced that it has been named the platinum winner of the Pinnacle Awards in the Business Innovation category. The award recognizes...