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2023 Branded Calling Trends Report

2023 Branded Calling Trends Report

What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...

A 5-Star Call Experience: 2023 Hospitality Communication Report

A 5-Star Call Experience: 2023 Hospitality Communication Report

Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...

2023 Call Contact Center Guide To Branded Communication

2023 Call Contact Center Guide To Branded Communication

The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....

Blog

How Branded Calling Transforms Outbound Sales Teams

How Branded Calling Transforms Outbound Sales Teams

Outbound sales are more challenging than ever. With spam calls increasing and mobile users increasingly hesitant to answer unknown numbers, sales teams find it harder to connect with prospects. The result? Wasted effort, missed opportunities, and lower conversion...

Top 5 Branded Calling Solutions for Businesses

Top 5 Branded Calling Solutions for Businesses

Outbound calls have a trust problem. With spam and fraud rampant, people don’t answer unknown numbers anymore, and that’s a serious challenge for businesses trying to make real connections with customers. Enter branded calling: a better, smarter way to show your...

5 Ways Branded Calling Boosts Customer Trust & Engagement Rates

5 Ways Branded Calling Boosts Customer Trust & Engagement Rates

Your customers aren't ignoring you. They're dodging spam. Nearly half of all cell phone calls are projected to be spam, so customers hesitate to answer calls from unknown numbers. In fact, 9 out of 10 people ignore them! This widespread skepticism poses a significant...

Infographics

Branded Calling Takes Your Customer Experience to New Heights

Branded Calling Takes Your Customer Experience to New Heights

Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...

INFORM® – The CCaaS Differentiator

INFORM® – The CCaaS Differentiator

Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication.  But most people view an unknown number as...

5 Game-Changing Reasons to Join the First Orion Partner Program

5 Game-Changing Reasons to Join the First Orion Partner Program

Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...

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