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Ebooks & Reports
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
2023 Call Contact Center Guide To Branded Communication
The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....
The Partners’ Guide to Branded Communication
The Partners’ Guide to Branded Communication: A complete roadmap to increased growth, happier clients, and new revenue opportunities Thinking about a partnership with First Orion, or just looking for more insight into how a partnership works? Download “The Partners'...
Blog
Brand Loyalty: Cracking the Customer Retention Code
We’ve discussed brand consistency and how maintaining consistent branding across all channels can boost your credibility and establish recognition. But brand consistency is only one piece to the puzzle of growing your business and establishing yourself in the...
Brand Consistency: Why It Matters and How to Achieve It
Coca-Cola®, Starbucks®, McDonald's®, Nike® – what do these four big-name brands have in common (besides billions of dollars in annual revenue)? They all excel at brand consistency. Brand consistency is the precursor to a topic we’ve discussed many times: brand...
Branded Calling is a Gen 2 CPaaS Solution for Enhanced Call Security and Higher Revenue Growth
When contemplating future business growth, Communication Platform as a Service (CPaaS) vendors cannot simply rely on previous communication solutions and expect a significant increase in financial margins, reliable security, and customer satisfaction. Initial...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Clients See 498% ROI Increase Using INFORM
Watch the On-Demand Webinar: INFORM TEI Report Interested in how INFORM can help your business? Fill out the form below and we'll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work for...
How New Technology Can Enhance Customer Experience
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Future of Digital Customer Experience Webinar
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Press Releases
First Orion Reaches Milestone With Over One Billion Branded Calls This Year
Rapid adoption by customer and employee experience-centric businesses leads to unprecedented growth for branded calling NORTH LITTLE ROCK, Ark. - August 24, 2023 – First Orion, the leading provider of branded communication solutions for businesses, today announces...
Intelisys Adds First Orion’s Branded Calling Solutions to Supplier Ecosystem
First Orion expands access to branded calling by adding premier channel partner NORTH LITTLE ROCK, Ark., July 11 – First Orion, the leading provider of branded communication solutions for enterprises, today announced achieving supplier status with Intelisys, a...
New Survey Reveals 95% of Hospitality Consumers Consider Branded Calling Important to Their Overall Customer Experience
NORTH LITTLE ROCK, Ark., May 18, 2023 -- First Orion, the leading provider of branded communication solutions for businesses, today released its 2023 Hospitality Communication Report evaluating consumer preferences and experiences. The report presents the findings of...