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Ebooks & Reports
2023 Branded Calling Trends Report
What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...
A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...
2023 Call Contact Center Guide To Branded Communication
The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....
Blog
Enhancing Client Trust: The Impact of Branded Calling in Financial Services
How financial institutions can improve communication, reduce fraud, and strengthen relationships with branded calling solutions like First Orion’s INFORM® In the financial services sector, trust is the cornerstone of client relationships. Effective communication...
The Evolution of Caller ID: Why Businesses Are Choosing Branded Calling
Trust is essential for effective communication, particularly in a digital landscape where fraud is a concern. Caller ID, introduced in the 1980s, aimed to build trust in phone communications by displaying the caller's number or name. This enabled users to choose if...
Strengthening Policyholder Trust: The Impact of Branded Calling in the Insurance Industry
In the insurance industry, trust is the foundation of all interactions. Insurance providers must ensure their outreach is recognized, legitimate, and effective, whether renewing a policy, updating claims, or communicating urgent announcements. However, the rise in...
Infographics
Branded Calling Takes Your Customer Experience to New Heights
Does your business stand out from the competition? You may THINK you do – but how is your customer experience compared to other hospitality companies? Hospitality businesses, like airlines, hotels, and cruises, tend to claim the same things: the BEST deals, the BEST...
INFORM® – The CCaaS Differentiator
Have you ever wondered why your calls aren't getting answered? Is it because customers don't want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown number as...
5 Game-Changing Reasons to Join the First Orion Partner Program
Have you considered joining the Partner Prime Program but haven’t decided whether your business is a good fit? Here’s the good news: branded calling is for everyone! Studies show that answer rates are steadily dropping, and 87% of people admit they won’t answer a call...
Webinars & Videos
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed on with Verizon and...
Clients See 498% ROI Increase Using INFORM
Watch the On-Demand Webinar: INFORM TEI Report Interested in how INFORM can help your business? Fill out the form below and we'll be in contact with you soon. INFORM for Businesses At First Orion, we know how well our Branded Communication Solutions work for...
How New Technology Can Enhance Customer Experience
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Press Releases
First Orion Launches Protect+, Safeguards Businesses from Inbound Spam and Scam Calls
Empowers businesses to make informed decisions on how inbound calls are treated–so that ‘only the good calls’ reach its agents North Little Rock, Arkansas—4/8/25—First Orion, a leader in branded communication solutions, today announced the launch of Protect+ Risk...
Arkansas Hospitality Association and First Orion Announce Strategic Partnership to Enhance Communications for the Hospitality Industry
Arkansas Hospitality Association and First Orion Announce Strategic Partnership to Enhance Communications for the Hospitality Industry North Little Rock, Ark.– March 14, 2025 – The Arkansas Hospitality Association (AHA) and First Orion, a leading provider of branded...
First Orion Accelerates Global Expansion with Next-Generation Global Exchange
Revolutionizing branded communication with streamlined technology and unparalleled scale globally North Little Rock, Ark. – First Orion, a global leader in branded communication solutions, today announced the launch of its next-generation platform, Global...