Explore the Benefits
INFORM Has to Offer
With an up to 32-character customizable text display, your business can deliver calls made to answer. But it’s more than just answer rates; customers pick up ready to do business, increasing customer engagement, call-center efficiency, and total conversions.
You’re in the business of connecting with consumers – INFORM branded calling brings together everything for a successful communication experience, no matter the industry or use case.
Businesses using branding calling see giant returns on investment thanks to more calls answered and more engagement with customers.
Choosing First Orion means you’ve got an innovator for life – we pioneered this technology and we're always looking for ways to improve.
Trust & Loyalty
Customer retention begins with more transparency in every phone interaction.
Enhance Your Brand Reputation
Showcasing your branding front and center when you call restores trust in the phone call and separates you from the competition.
Try it for yourself!
See INFORM in action
INFORM ensures brand consistency across all channels, allowing you to control and customize your outbound calls. INFORM Branded Communication gives you more characters to explain who you are and why you are calling, in addition to better insight into how your programs are resonating. But don’t take our word for it – play around with the demo below to see how your calls could appear on every major mobile carrier in the United States.
Without First Orion
INFORM by First Orion
It's Time You Finally
Get Some Answers
With INFORM branded text display, enterprises have seen dramatic results ranging from increased answer rates to better conversions. Go beyond the answer rate and discover how branded calling transforms your customer and employee experience.
in Conversion Rate
in Decline Rate
National Home Improvement Retailer
in Long Call Duration
Property Insurance Provider
in First Call Conversions
Call Center for Financial Services
Level Up Your Defense Against
The Bad Guys
For enterprises with high call volumes or in highly sensitive industries such as healthcare, finance, or insurance, First Orion offers additional levels of call authentication and brand protection. With INFORM Paired and SENTRY, your brand reputation and your clients are secure against scammers and spoofers.
INFORM Paired is a complimentary feature of INFORM that blocks bad actors from spoofing your INFORM brand display. With Paired, only your authenticated calls will have your branding, and illicit calls will be delivered without branding.
For even more security, SENTRY prevents spoofing of your business numbers, ensuring only your legitimate business calls are delivered to your customers. All illicit calls are blocked and won’t be delivered to your customer’s device.
Why Choose First Orion
See what our customers say about us!
“Our contact rates are slightly down by 1.5% to 2%, but revenue per attempt has increased 15% to 40% depending on the brand that we’re calling about.”
“If someone misses their delivery, it costs us $100 to revisit your house to redeliver an appliance. We do from 5 to 8 million appliance deliveries a year, so these numbers are significant.”
“We were talking with our CEO and showed him a branded call experience from First Orion, and everybody on the executive leadership team thought it was awesome. It just clicked with them that we need this because nobody picks up the phone anymore if they don’t know who’s calling.”
Request A Demo
Want to know more?
Okay, so you’re the researcher type. Dig into the library of branded calling and download more information on INFORM and how it fits into your tech stack and calling programs.
Get In-Depth Info on INFORM
You can solve the problem of the unwanted calls with INFORM branded text display. By branding phone calls through First Orion, you can reach more customers, increase engagement and conversions, and deliver superior customer satisfaction.
Data That Doesn’t Lie
A successful calling program is about more than just answer rates – it’s about ROI impact. Our analytics offer deeper insights into your calling programs across the entire Branded Communication ecosystem, allowing businesses to make actionable insights to optimize their calling programs and reach their KPIs.
With advanced metrics like Call Duration Buckets and Program Comparison, you can identify strengths and weaknesses of your calling programs and compare metrics between programs – giving you the premium performance data you need to see what’s working.
Digital Communication Exchange
The Engine that Drives INFORM
INFORM is powered by our centralized technology platform, the Digital Communication Exchange.
The Digital Communication Exchange is driven by a real-time API approach and connects enterprises directly with solution providers and carriers, empowering businesses to capitalize on new technology advancements.
Say goodbye to siloed, disjointed platforms and hello to the future of digital communication.
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Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...
Expansion enables branded calling to reach 280M devices – accelerating the widespread adoption of secure phone communications for businesses and consumers NORTH LITTLE ROCK, Ark., July 20, 2022 — First Orion, a leading provider of branded communication and...