Branded Communication
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Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re...
Customer Experience
Who’s Calling: 3 Ways to Improve the Home Buying Experience with Branded Communication
When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for...
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER...
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of...
Retail Customer Experience: 6 Insights About Communication Preferences – Infographic
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those...
Press Release: 2022 Insurance Survey Report – Policyholders Put Premium on Phone Calls
2022 Insurance Survey Report reveals consumer communication preferences and experiences between consumers and insurance providers NORTH LITTLE ROCK,...
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142...