Have you ever wondered why your calls aren’t getting answered? Is it because customers don’t want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown...
Contact centers have notoriously high agent turnover and attrition rates. According to a 2021 survey of contact center agents by NICE, the contact center attrition rate in the U.S. and U.K. stood at a staggering 42%. Considering a high attrition rate is somewhere in...
We’ve talked about branded calling and how it solves the unknown call dilemma. We’ve also discussed how Branded Communication and SENTRY spoof protection are a dream team of defenders against scammers and bad actors. But what about other industries? Do call and...
Are you an Amazon Connect user? Good news! First Orion’s branded calling technology is now available through an Amazon Connect integration, bringing INFORM® Branded Text Display and the INFORM Paired feature to Amazon Connect users via the AWS Partner Network. Amazon...
If you’re considering a partnership with First Orion, but haven’t fully convinced yourself, we can provide you with “extra” information! Recently, we sat down with our Director of Partner Success, McCoy Smith, to go in-depth on what happens...
