lang="en-US" Call & Contact Center Archives - First Orion
INFORM® – The CCaaS Differentiator

INFORM® – The CCaaS Differentiator

Have you ever wondered why your calls aren’t getting answered? Is it because customers don’t want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication.  But most people view an unknown...
What is Branded Calling for Call and Contact Centers?

What is Branded Calling for Call and Contact Centers?

We’ve talked about branded calling and how it solves the unknown call dilemma. We’ve also discussed how Branded Communication and SENTRY spoof protection are a dream team of defenders against scammers and bad actors. But what about other industries? Do call and...
What is the Partner Process? Q&A Session with McCoy Smith

What is the Partner Process? Q&A Session with McCoy Smith

If you’re considering a partnership with First Orion, but haven’t fully convinced yourself, we can provide you with “extra” information! Recently, we sat down with our Director of Partner Success, McCoy Smith, to go in-depth on what happens...