Branded Communication
SENTRY
Communication Protection
Businesses
Call Centers
Developers
Customer Login
Register Your Numbers
INFORM®
Branded Calling
Explore the Benefits
INFORM Has to Offer
With an up to 32-character customizable text display, your business can deliver calls made to answer. But it’s more than just answer rates; customers pick up ready to do business, increasing customer engagement, call-center efficiency, and total conversions.
You’re in the business of connecting with consumers – INFORM branded calling brings together everything for a successful communication experience, no matter the industry or use case.
Increase Your
ROI
Businesses using branding calling see giant returns on investment thanks to more calls answered and more engagement with customers.
Future-Proof
Your Calls
Choosing First Orion means you’ve got an innovator for life – we pioneered this technology and we're always looking for ways to improve.
Build Customer
Trust & Loyalty
Customer retention begins with more transparency in every phone interaction.
Enhance Your Brand Reputation
Showcasing your branding front and center when you call restores trust in the phone call and separates you from the competition.
Try it for yourself!
See INFORM in action
INFORM ensures brand consistency across all channels, allowing you to control and customize your outbound calls. INFORM Branded Communication gives you more characters to explain who you are and why you are calling, in addition to better insight into how your programs are resonating. But don’t take our word for it – play around with the demo below to see how your calls could appear on every major mobile carrier in the United States.
It's Time You Finally
Get Some Answers
With INFORM branded text display, enterprises have seen dramatic results ranging from increased answer rates to better conversions. Go beyond the answer rate and discover how branded calling transforms your customer and employee experience.
45%
INCREASE
in Conversion Rate
Telehealth Provider
55%
DECREASE
in Decline Rate
National Home Improvement Retailer
68%
INCREASE
in Long Call Duration
Property Insurance Provider
76%
INCREASE
in First Call Conversions
Call Center for Financial Services
Level Up Your Defense Against
The Bad Guys
For enterprises with high call volumes or in highly sensitive industries such as healthcare, finance, or insurance, First Orion offers additional levels of call authentication and brand protection. With INFORM Paired and SENTRY, your brand reputation and your clients are secure against scammers and spoofers.
INFORM PAIRED
INFORM Paired is a complimentary feature of INFORM that blocks bad actors from spoofing your INFORM brand display. With Paired, only your authenticated calls will have your branding, and illicit calls will be delivered without branding.
SENTRY
For even more security, SENTRY prevents spoofing of your business numbers, ensuring only your legitimate business calls are delivered to your customers. All illicit calls are blocked and won’t be delivered to your customer’s device.
Why Choose First Orion
See what our customers say about us!
Request A Demo
Want to know more?
Okay, so you’re the researcher type. Dig into the library of branded calling and download more information on INFORM and how it fits into your tech stack and calling programs.
Data Sheet
Get In-Depth Info on INFORM
You can solve the problem of the unwanted calls with INFORM branded text display. By branding phone calls through First Orion, you can reach more customers, increase engagement and conversions, and deliver superior customer satisfaction.
Advanced Analytics
Data That Doesn’t Lie
A successful calling program is about more than just answer rates – it’s about ROI impact. Our analytics offer deeper insights into your calling programs across the entire Branded Communication ecosystem, allowing businesses to make actionable insights to optimize their calling programs and reach their KPIs.
With advanced metrics like Call Duration Buckets and Program Comparison, you can identify strengths and weaknesses of your calling programs and compare metrics between programs – giving you the premium performance data you need to see what’s working.
Digital Communication Exchange
The Engine that Drives INFORM
INFORM is powered by our centralized technology platform, the Digital Communication Exchange.
The Digital Communication Exchange is driven by a real-time API approach and connects enterprises directly with solution providers and carriers, empowering businesses to capitalize on new technology advancements.
Say goodbye to siloed, disjointed platforms and hello to the future of digital communication.
Resources
First Orion Enhances Digital Communication Exchange Platform and Reaches Branded Calling Milestones
Branded communication provider now helps more than 1K enterprises improve customer experience through branded calling NORTH LITTLE ROCK, Ark., Dec. 6, 2022 -- First Orion, the leading provider of branded communication solutions for businesses, today announces more...
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...
Press Release: First Orion Expands Branded Communication to Two-Thirds of U.S. Mobile Market
Expansion enables branded calling to reach 280M devices – accelerating the widespread adoption of secure phone communications for businesses and consumers NORTH LITTLE ROCK, Ark., July 20, 2022 — First Orion, a leading provider of branded communication and...