Branded Communication
Communication Protection
Businesses
Carriers
Call Centers
Developers
Customer Login
INFORM®
Branded Text Display
Features
What INFORM Can Do For You
Consumers that pick up your calls are ready to do business, increasing customer engagement, call-center efficiency, and total conversions.
No matter your business or industry, we bring everything together to deliver a successful mobile communication experience to improve brand reputation, reliability, and trust.
32-character personalized text
Customize every call with your brand name, department, or reason for calling.
Brand protection from scammers
Outsmart spoofers when paired with Communication Protection.
Display message in call log
Retain custom branding in phone call log.
Reach over 280+ million handsets
Reach more customers with access to over two-thirds of the U.S. market (and rising).
Added Benefit
INFORM + Paired Feature
Available via API, The INFORM + Paired Feature eliminates nearly 100% of all brand spoofing – outsmarting bad actors, boosting brand reputation, and restoring customers trust in you. It’s tailored to be the perfect solution for CPaaS providers, UCaaS providers, and enterprises with large volumes. Interested in learning more? Discover how INFORM + Paired works.
Try It
See INFORM In Action
Without First Orion
INFORM by First Orion
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through.
INFORM gives businesses full control with a 32-character display, so you know exactly what it looks like when the call comes through.
Data Sheet
Get In-Depth Info on INFORM
You can solve the problem of the unwanted calls with INFORM branded text display. By branding phone calls through First Orion, you can reach more customers, increase engagement and conversions, and deliver superior customer satisfaction.
Advanced Analytics
Data That Doesn’t Lie
A successful calling program is about more than just answer rates – it’s about ROI impact. Our analytics offer deeper insights into your calling programs, allowing businesses to make actionable insights to optimize their calling programs and reach their KPIs.
With advanced metrics like Call Duration Buckets and Program Comparison you can identify strengths and weaknesses of your calling programs and compare metrics between programs – giving you the premium performance data you need to see what’s working.
Digital Communication Exchange
The Engine that Drives INFORM
INFORM is powered by our centralized technology platform, the Digital Communication Exchange.
The Digital Communication Exchange is driven by a real-time API approach and connects enterprises directly with solution providers and carriers, empowering businesses to capitalize on new technology advancements.
Say goodbye to siloed, disjointed platforms and hello to the future of digital communication.
See What Our
Customers Are Saying
Trusted By
Resources
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
Every business sets its own KPIs to measure success. You can reach a revenue goal for the year or onboard more clients this year than last. You can also measure how successful your communication methods are with customers through voice, text, email, chatbot, or other...
Press Release: First Orion Expands Branded Communication to Two-Thirds of U.S. Mobile Market
Expansion enables branded calling to reach 280M devices – accelerating the widespread adoption of secure phone communications for businesses and consumers NORTH LITTLE ROCK, Ark., July 20, 2022 — First Orion, a leading provider...
Building Brand Reputation: CNAM vs. INFORM
What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name? Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your customers aren't...