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Q4 is rapidly coming to a close, and all of the opportunities – and risks – associated with the new year are almost here. Is your budget finalized,...
Insurance
Why Branded Calling is Great for ROI
Branded calling is a fantastic benefit to businesses in a variety of ways, but one area we’ve touched on but never gone deep into is the positive...
What is Fraud Costing Your Business?
Stop Spoofed Calls and Prevent Fraud with SENTRY™ Spoof Protection Solution Spoofed calls harm your clients. When a bad actor spoofs your...
What is Branded Calling for Insurance?
The unanswered call dilemma affects all industries; we’ve covered that. Insurance: The final frontier. The convergence of home, auto, life, and...
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party...
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to...
Press Release: 2022 Insurance Survey Report – Policyholders Put Premium on Phone Calls
2022 Insurance Survey Report reveals consumer communication preferences and experiences between consumers and insurance providers NORTH LITTLE ROCK,...
Infographic: Insurance Customers Still Favor the Phone Call
There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey...
Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag
First Orion survey revealed that when it comes to new and existing insurance claims, consumers prefer to be contacted via a phone call over all...