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Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to...
Insurance
Improve the Customer Experience During Open Enrollment Period (And Beyond)
It’s everyone’s favorite time of year – open enrollment season! (Sorry, it’s not quite the holiday season yet.) Insurance companies and third-party...
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to...
Press Release: 2022 Insurance Survey Report – Policyholders Put Premium on Phone Calls
2022 Insurance Survey Report reveals consumer communication preferences and experiences between consumers and insurance providers NORTH LITTLE ROCK,...
Infographic: Insurance Customers Still Favor the Phone Call
There are plenty of reasons why a consumer might get a phone call from one of their insurance providers - but according to our latest survey...
Press Release: Insurance Confusion Leads to a Risky Game of Phone Tag
First Orion survey revealed that when it comes to new and existing insurance claims, consumers prefer to be contacted via a phone call over all...