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2023 Branded Calling Trends Report

2023 Branded Calling Trends Report

What’s Trending? Discover the 2023 Branded Calling Trends Report - Investigating Key Growth Across Five Major Industries It’s been a big year for branded calling. 2023 saw a 67% year-over-year increase in the number of branded calls placed by businesses using First...

A 5-Star Call Experience: 2023 Hospitality Communication Report

A 5-Star Call Experience: 2023 Hospitality Communication Report

Despite a sharp decline in travelers over the past few years due to the global pandemic, travel rates are slowly returning to pre-COVID levels, and people are looking to get out and about again. This is the time for hospitality businesses to focus on providing more...

2023 Call Contact Center Guide To Branded Communication

2023 Call Contact Center Guide To Branded Communication

The Call and Contact Center Guide to Branded Communication: Everything you need to know to create lasting customer connections Call and contact centers have difficulty getting people to pick up the phone; it’s even harder when they’re calling from an unknown number....

The Partners’ Guide to Branded Communication

The Partners’ Guide to Branded Communication

The Partners’ Guide to Branded Communication: A complete roadmap to increased growth, happier clients, and new revenue opportunities Thinking about a partnership with First Orion, or just looking for more insight into how a partnership works? Download “The Partners'...

Brand Your Calls: Stop Missing Customers. Start Making Connections.

Brand Your Calls: Stop Missing Customers. Start Making Connections.

Brand Your Calls: Stop Missing Customers. Start Making Connections. Download “Brand Your Calls: Stop Missing Customers. Start Making Connections.” to learn why your customers aren’t answering your calls. See how Branded Communication through INFORM® and ENGAGE® can...

Scamming Up A Storm: 2022 Mid-Year Phone Scam Report

Scamming Up A Storm: 2022 Mid-Year Phone Scam Report

First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022.  We also gathered results from our in-house data which detailed consistent scam tactics, call volumes, and hardest hit areas in...

Full (Call) Coverage – 2022 Insurance Communication Report

Full (Call) Coverage – 2022 Insurance Communication Report

Insurance is a hot-button issue. It’s a necessity for some of the most important aspects in our daily lives, yet it can also be frustrating. Think about it: there are policies for just about everything (it seems). Healthcare, dental, home ownership, home renters, life...

Food for Thought – 2022 Food Delivery Report

Food for Thought – 2022 Food Delivery Report

Survey statistics and real-life experiences from consumers and food delivery drivers In Q4 2021, we surveyed 5,000 U.S. residents about their experiences with calls from food delivery services to their mobile phones. Specifically, they were asked about call activity,...

After The Sale Ends: 2022 Retail Industry Survey Report

After The Sale Ends: 2022 Retail Industry Survey Report

Retail Shoppers Speak Out About Their Communication Preferences First Orion surveyed 5,000 U.S. mobile phone subscribers in late 2021 about their experiences with calls from retail businesses to their mobile phones. People were asked about call activity, type, brands...

2021 Carrier Satisfaction Report: U.S. Mobile Subscriber Feedback

2021 Carrier Satisfaction Report: U.S. Mobile Subscriber Feedback

2021 Carrier Satisfaction Report What's Inside: What consumers are saying about their current mobile provider How the scam call experience compares in 2021 to survey results from 2019 What mobile service providers can do to improve customer loyalty And much more!