eBooks, Reports, & Surveys


2021 Holiday Scam Report from First Orion

2021 Holiday Scam Report from First Orion

2021 Holiday Scam Report: Scammers turn up the heat during the holidays WHAT'S INSIDE While consumers are focused on shopping, giving gifts, and supporting charities, scammers are taking advantage of people when they’re more vulnerable. Here's a few snippets of what...

Transform Your Caller ID (Ebook): Deliver Calls Made to Answer

Transform Your Caller ID (Ebook): Deliver Calls Made to Answer

eBook: Caller ID WHAT'S INSIDE 90% of people don’t feel comfortable answering a call from a number they don’t recognize Fewer than 10% of people have or subscribe to Caller ID services Call branding empowers companies to take full control over their calling...

Brand Impact Report: Change The Way People See Their Phones

Brand Impact Report: Change The Way People See Their Phones

2021 Brand Impact Report WHAT'S INSIDE First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer's Journey WHAT'S INSIDE Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...

Voice of the Customer Report: Sponsored by First Orion

Voice of the Customer Report: Sponsored by First Orion

Report: Voice of the Customer WHAT'S INSIDE First Orion sponsored CCW’s Voice of the Customer Report. Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with: In 2020, consumers received almost 4 billion...

Branding the Phone Call: Innovation That Delights Your Customers

Branding the Phone Call: Innovation That Delights Your Customers

Branding the Phone Call The Proof is in the Pickups: The New Marketing Technology That Can Significantly Boost Connection RatesThink of this eBook as your official introduction to branded calling.WHAT'S INSIDE Why customers aren’t answering your calls How to brand...

ENGAGE® Graphics-Based Branded Call Display: Free Data Sheet

ENGAGE® Graphics-Based Branded Call Display: Free Data Sheet

Branded Call DisplayCompanies are solving the problem of unwanted calls with ENGAGE Branded Call Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer...

INFORM® 32-Character Branded Caller ID: Free Data Sheet

INFORM® 32-Character Branded Caller ID: Free Data Sheet

Branded Caller IDYou can solve the problem of the unanswered call with INFORM Branded Caller ID from First Orion. Businesses are increasing first-call answer rates, leading to higher conversion, revenue, and customer satisfaction. Customer Engagement with Branded...

Got Delivery? Your Customers Want To Know It’s You.

Got Delivery? Your Customers Want To Know It’s You.

Report: Food delivery survey report reveals how to improve CX WHAT'S INSIDE Food delivery isn't perfect... yet. For example, did you know that late delivery impacts 50% of on-demand delivery customers? That's a lot of disgruntled, hangry customers! Find out what makes...