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Prescribed Communication: 2022 Healthcare Consumer Communication Report
Prescribed Communication: 2022 Healthcare Consumer Communication Report In August 2022, First Orion surveyed more than 2,000 U.S. mobile phone subscribers about their communication preferences with their healthcare providers. To discover key insights from healthcare...
Prescribed Communication: 2022 Healthcare Consumer Communication Report
Prescribed Communication: 2022 Healthcare Consumer Communication Report In August 2022, First Orion surveyed more than 2,000 U.S. mobile phone subscribers about their communication preferences with their healthcare providers. To discover key insights from healthcare...
Brand Your Calls: Stop Missing Customers. Start Making Connections.
Brand Your Calls: Stop Missing Customers. Start Making Connections. Download “Brand Your Calls: Stop Missing Customers. Start Making Connections.” to learn why your customers aren’t answering your calls. See how Branded Communication through INFORM® and ENGAGE® can...
Scamming Up A Storm: 2022 Mid-Year Phone Scam Report
First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022. We also gathered results from our in-house data which detailed consistent scam tactics, call volumes, and hardest hit areas in...
Branding Financial Calls: A Smart Investment – 2022 Financial Services Customer Communications Report
First Orion surveyed more than 5,000 U.S. mobile subscribers about their communication experiences with their financial service providers at the end of 2021. We conducted a follow-up survey in 2022 where another 1,000 U.S. mobile subscribers were asked questions to...
Full (Call) Coverage – 2022 Insurance Report
Insurance is a hot-button issue. It’s a necessity for some of the most important aspects in our daily lives, yet it can also be frustrating. Think about it: there are policies for just about everything (it seems). Healthcare, dental, home ownership, home renters, life...
Food for Thought – 2022 Food Delivery Report
Survey statistics and real-life experiences from consumers and food delivery drivers In Q4 2021, we surveyed 5,000 U.S. residents about their experiences with calls from food delivery services to their mobile phones. Specifically, they were asked about call activity,...
The Total Economic Impact of First Orion’s INFORM Branded Communication
The Total Economic Impact of First Orion's INFORM Branded Communication Solution What's Inside: Enterprise-wide analysis and metrics based on a 3-year projection Net present value estimates Quotes from real First Orion clients And much more!
After The Sale Ends: 2022 Retail Industry Survey Report
Retail Shoppers Speak Out About Their Communication Preferences First Orion surveyed 5,000 U.S. mobile phone subscribers in late 2021 about their experiences with calls from retail businesses to their mobile phones. People were asked about call activity, type, brands...
2021 Carrier Satisfaction Report: U.S. Mobile Subscriber Feedback
2021 Carrier Satisfaction Report What's Inside: What consumers are saying about their current mobile provider How the scam call experience compares in 2021 to survey results from 2019 What mobile service providers can do to improve customer loyalty And much more!
2021 Holiday Scam Report from First Orion
2021 Holiday Scam Report: Scammers turn up the heat during the holidays What's Inside: While consumers are focused on shopping, giving gifts, and supporting charities, scammers are taking advantage of people when they’re more vulnerable. Here's a few snippets of what...
CCW 2021 November Market Study: Future of the Contact Center
CCW 2021 November Market Study: Future of the Contact Center: A Forecast What's Inside: Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How...
Transform Your Caller ID (Ebook): Deliver Calls Made to Answer
Transform Your Caller ID eBook: Deliver Calls Made to Answer What's Inside: 90% of people don’t feel comfortable answering a call from a number they don’t recognize Fewer than 10% of people have or subscribe to Caller ID services Call branding empowers companies to...
Brand Impact Report: Change The Way People See Their Phones
2021 Brand Impact Report What's Inside: First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...