eBooks, Reports, & Surveys


2021 Brand Impact Report

2021 Brand Impact Report

2021 Brand Impact Report WHAT'S INSIDE First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer’s Journey

Brand Yourself: Connect At Every Step of The Buyer's Journey WHAT'S INSIDE Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...

Report: Voice of the Customer

Report: Voice of the Customer

Report: Voice of the Customer WHAT'S INSIDE First Orion sponsored CCW’s Voice of the Customer Report. Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with: In 2020, consumers received almost 4 billion...

Financial Services Market Report

Financial Services Market Report

Financial Services Market Report WHAT'S INSIDE Discover new marketing technologies for connecting with customers and prospects at higher rates. See how companies are deploying these technologies at minimal cost for acquisition, retention, and reactivation. Explore new...

Branding the Phone Call

Branding the Phone Call

Branding the Phone Call The Proof is in the Pickups: The New Marketing Technology That Can Significantly Boost Connection RatesThink of this eBook as your official introduction to branded calling.WHAT'S INSIDE Why customers aren’t answering your calls How to brand...

Unwanted Calls In Brazil Survey

Unwanted Calls In Brazil Survey

Unwanted Calls In Brazil Survey WHAT'S INSIDE Cell phone users regardless of age, social class, or region are impacted by unwanted calls Type and frequency of unwanted calls – telesales, collection, scam attempts, and robocalls Magnitude of annoyance and measures...

Got Delivery? Your Customers Want To Know It’s You.

Got Delivery? Your Customers Want To Know It’s You.

Report: Food delivery survey report reveals how to improve CX WHAT'S INSIDE Food delivery isn't perfect... yet. For example, did you know that late delivery impacts 50% of on-demand delivery customers? That's a lot of disgruntled, hangry customers! Find out what makes...