eBooks, Reports, & Surveys
2021 Holiday Scam Report from First Orion
2021 Holiday Scam Report: Scammers turn up the heat during the holidays WHAT'S INSIDE While consumers are focused on shopping, giving gifts, and supporting charities, scammers are taking advantage of people when they’re more vulnerable. Here's a few snippets of what...
CCW 2021 November Market Study: Future of the Contact Center: A Forecast
CCW 2021 November Market Study: Future of the Contact Center: A Forecast WHAT'S INSIDE Say goodbye to debate over the value of the contact center. Say hello to conversation about how the contact center can achieve that value in today’s rapidly changing world. How will...
Transform Your Caller ID (Ebook): Deliver Calls Made to Answer
eBook: Caller ID WHAT'S INSIDE 90% of people don’t feel comfortable answering a call from a number they don’t recognize Fewer than 10% of people have or subscribe to Caller ID services Call branding empowers companies to take full control over their calling...
Brand Impact Report: Change The Way People See Their Phones
2021 Brand Impact Report WHAT'S INSIDE First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...
Brand Yourself: Connect At Every Step of The Buyer’s Journey
Brand Yourself: Connect At Every Step of The Buyer's Journey WHAT'S INSIDE Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...
Voice of the Customer Report: Sponsored by First Orion
Report: Voice of the Customer WHAT'S INSIDE First Orion sponsored CCW’s Voice of the Customer Report. Inside you’ll find insights from First Orion CIO Scott Hambuchen on improving the customer experience, along with: In 2020, consumers received almost 4 billion...
Financial Services Market Report: Successfully Connect With Customers
Financial Services Market Report WHAT'S INSIDE Discover new marketing technologies for connecting with customers and prospects at higher rates. See how companies are deploying these technologies at minimal cost for acquisition, retention, and reactivation. Explore new...
Branding the Phone Call: Innovation That Delights Your Customers
Branding the Phone Call The Proof is in the Pickups: The New Marketing Technology That Can Significantly Boost Connection RatesThink of this eBook as your official introduction to branded calling.WHAT'S INSIDE Why customers aren’t answering your calls How to brand...
Unwanted Calls In Brazil Survey: Telesales, Scam Attempts & Robocalls
Unwanted Calls In Brazil Survey WHAT'S INSIDE Cell phone users regardless of age, social class, or region are impacted by unwanted calls Type and frequency of unwanted calls – telesales, collection, scam attempts, and robocalls Magnitude of annoyance and measures...
ENGAGE® Graphics-Based Branded Call Display: Free Data Sheet
Branded Call DisplayCompanies are solving the problem of unwanted calls with ENGAGE Branded Call Display. By branding phone calls through First Orion, businesses are reaching more customers, increasing engagement and conversions, and delivering superior customer...
INFORM® 32-Character Branded Caller ID: Free Data Sheet
Branded Caller IDYou can solve the problem of the unanswered call with INFORM Branded Caller ID from First Orion. Businesses are increasing first-call answer rates, leading to higher conversion, revenue, and customer satisfaction. Customer Engagement with Branded...
Got Delivery? Your Customers Want To Know It’s You.
Report: Food delivery survey report reveals how to improve CX WHAT'S INSIDE Food delivery isn't perfect... yet. For example, did you know that late delivery impacts 50% of on-demand delivery customers? That's a lot of disgruntled, hangry customers! Find out what makes...