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It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

Brazilian Cell Phone Users are Plagued by Unwanted Calls

Brazilian Cell Phone Users are Plagued by Unwanted Calls

Unwanted calls are a major nuisance in Brazil, according to a recent survey sponsored by First Orion. Mobile Time, a news site specializing in the coverage of the mobile industry, and Opinion Box recently completed an extensive survey of Brazilian mobile phone users....

STIR/SHAKEN: The Ultimate Guide

STIR/SHAKEN: The Ultimate Guide

The STIR/SHAKEN deadline has passed. Here's your ultimate guide to STIR/SHAKEN - a one-stop-shop for all of our content around this important topic. Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What? Published August 19, 2021 Illegal robocalls ended on...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data - you may have heard something about it in recent news. In mid-July, First Orion, along with T-Mobile and other industry partners, completed the first-ever mobile proof-of-concept that combines Caller ID and Rich Call Data (RCD) due to the compliance...

Caller ID: How to Take Control of Your Message

Caller ID: How to Take Control of Your Message

How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too.  Most people don't answer the phone if they do not recognize the number...

Combat the Cookieless Future with Branded Phone Calls

Combat the Cookieless Future with Branded Phone Calls

The cookieless future is just around the corner, and it has marketers moving quickly to identify alternative methods for collecting third-party data. Early indicators show that marketers plan to shift back to the tried-and-true approach for collecting data – the phone...