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INFORM
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We work for …
Businesses
Explore what INFORM®and ENGAGE® have to offer for businesses.
More Time for Business, Less Time Making Calls
Does My Business Need Branded Communication?
Your business is no stranger to powerful consumer connections. Why waste time or resources making customer calls that go unanswered? Branding calls allow your business to tailor calling solutions for all needs, no matter size. When customers pick up with confidence, you get more done with fewer calls.
Businesses of all types and sizes are already branding their calls to make powerful connections – and seeing incredible results.
55%
Decrease
In Decline Rates
A premier home improvement retail chain had fewer calls declined which enabled them to make more deliveries on-time
62%
Boost
In Engagement Rates
An investment firm saw drastic improvements in engagement when connecting with customers ensuring better customer service
39%
lift
In Conversion Rates
An insurance marketplace had more agents selling more policies with a dramatic increase in long call duration
96%
Increase
In Answer Rates
A car wash app integrated ENGAGE into their app via SDK and turned around their low answer rates for service calls
INFORM
Branded Text Display
INFORM’s 32-character text tells your customer who’s calling, resulting in higher engagement rates and other KPIs.
68%
Increase
in long call duration with INFORM
76%
Increase
in first call conversion rates with INFORM
ENGAGE
Branded Graphic Display
Customize your business name, subject line, and logo/image on each call for an immediate lift in recognition and engagement. ENGAGE is a standalone solution that’s easily deployed within your existing app.
90%
of People
say they'd feel comfortable answering a branded call
200%
Lift
in call answer rates with branded communication
Discover
Which Calling Solution Is Best For You
Case Study
Keno Solves Unanswered Calls with ENGAGE
Keno, an on-demand car wash service app, struggled with reaching customers. Keno’s drivers, or “Ninjas,” need to talk to their clients to announce their arrival, ask for directions, and request access to the vehicle. However, 42% of those calls were going unanswered, leading to longer job times, annoyed employees, and frustrated customers. ENGAGE was a game-changer for Keno.
92%
Calls Answered
after implementing ENGAGE
Resources
Why Phone Calls Are Still Relevant, and How They Can Benefit Your Business
Updated on Oct. 11, 2023 Everywhere you turn, it seems like bad actors are trying their darndest to make the phone experience worse. From scam calls to unknown numbers, it may appear that the phone call is becoming obsolete. But we’re here to set the record straight;...
Brand Impact Report: Change The Way People See Their Phones
2021 Brand Impact Report What's Inside: First Orion surveyed 5,000 mobile phone subscribers to better understand consumer experiences with incoming, unidentified calls; preferences for how brands communicate with them; and how they perceive companies who use or do not...
Brand Yourself: Connect At Every Step of The Buyer’s Journey
Brand Yourself: Connect At Every Step of The Buyer's Journey What's Inside: Brand reputation matters: 77% of people agree that a company that identifies itself on the incoming call screen appears as more premium than those who do not With 300 million smart phone users...