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Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data (RCD) – What Is It and Why Is It Important?

Rich Call Data - you may have heard something about it in recent news. In mid-July, First Orion, along with T-Mobile and other industry partners, completed the first-ever mobile proof-of-concept that combines Caller ID and Rich Call Data (RCD) due to the compliance...

Caller ID: How to Take Control of Your Message

Caller ID: How to Take Control of Your Message

How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too.  Most people don't answer the phone if they do not recognize the number...

Combat the Cookieless Future with Branded Phone Calls

Combat the Cookieless Future with Branded Phone Calls

The cookieless future is just around the corner, and it has marketers moving quickly to identify alternative methods for collecting third-party data. Early indicators show that marketers plan to shift back to the tried-and-true approach for collecting data – the phone...

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles

On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that nightmare came true....

Are You Prepared for a Cookieless Future?

Are You Prepared for a Cookieless Future?

Are you prepared for a Cookieless future? No, we are not talking about the sweet and delicious dessert you eat. We’re talking about the cookies you constantly must accept or deny every time you visit a website. Cookies track a consumer’s every move as they browse the...

Are Your Business Calls Reaching Customers?

Are Your Business Calls Reaching Customers?

In this day in age, it can be challenging to get a consumer to answer the phone. Businesses are competing against the fear of answering a call from a scammer. According to our data science team, scam calls are soaring: year-over-year growth rate of over 50% when...

First Orion is a Growjo Top 10K Company

First Orion is a Growjo Top 10K Company

First Orion is excited to be among some of the fastest-growing companies in the U.S. - and now we've got the badges to prove it. Growjo 10K Company Growjo, the leader in awarding growing B2B businesses, just announced the release of the Growjo 10K, a list of the...

How Contact Centers Can Prepare for STIR/SHAKEN 

How Contact Centers Can Prepare for STIR/SHAKEN 

Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers.  As a contact center, one main objective is to have calls...