The 1990s and dot com era was an absolute game-changer for the world. Communication and the way we did business were revolutionized, and the possibilities seemed endless. But, like any revolutionary idea and early-stage product lifecycle, it took some time for...
Have you ever wondered why your calls aren’t getting answered? Is it because customers don’t want a phone call? Nope. Most people, especially financial customers, prefer a phone call over other methods of communication. But most people view an unknown...
NORTH LITTLE ROCK, Ark., May 18, 2023 — First Orion, the leading provider of branded communication solutions for businesses, today released its 2023 Hospitality Communication Report evaluating consumer preferences and experiences. The report presents the...
The unanswered call dilemma affects all industries; we’ve covered that. Insurance: The final frontier. The convergence of home, auto, life, and health, all in one. Agencies rely on their calls being answered, especially when providing so many important options. And...
Contact centers have notoriously high agent turnover and attrition rates. According to a 2021 survey of contact center agents by NICE, the contact center attrition rate in the U.S. and U.K. stood at a staggering 42%. Considering a high attrition rate is somewhere in...
