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How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
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How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
Phone Number Reputation Management Can Prevent Bad Labels
Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.
Taking Control of Your Caller Identity – No IT Required
For small businesses, unanswered calls mean missed opportunities. First Orion’s self-service branded calling platform makes it easy to boost trust and answer rates without any tech skills required.
Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate...
Taking Control of Your Caller Identity – No IT Required
By BK Smith Head of Self Service Solutions Let me ask you something: When your business calls a customer, do they answer? ...
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INFORM with Logo: The Next Step in Verified Outbound Communication
Discover INFORM with Logo, First Orion’s revolutionary feature enhances brand trust and communication clarity through a network-based logo displayed on calls.
Summer Shine Webinar: Elevating Customer Experiences with Branded Calling
Watch the webinar: The Summer Shine Webinar: Elevating Customer Experiences with Branded Calling was originally recorded on May 7, 2024. Please see below for the Q&A asked during the live presentation. As an existing customer, are you signed...
No More Abandoned Loan Applications – How Branded Calling Can Fix Your Digital Friction
Tired of customers abandoning loans before they’re completed? Branded calling creates a frictionless experience for more sales.
Branded Calling Ensures Tax Season Will Go Off Without a Hitch
Tax season is always stressful – for you and your clients. But why not make it easier for all by adding branded calling to the mix?
What’s Driving Branded Calling Growth in the Retail Industry?
The retail industry saw major adoption of branded calling in the last year. But what is driving that branded calling growth?
Branded Calling – A Faster, More Reliable Way for Healthcare Providers to Reach Patients
Healthcare professionals looking to develop a better customer experience must consider their call branding as a key piece to the puzzle.
Budgeting for the New Year with Branded Calling
Is your budget finalized, or are you still looking to make your dollars go further? Branded calling can save you money in 2024.
First Orion Joins the Mobile Ecosystem Forum to Advance Branded Calling Solutions Globally
First Orion is proud to be part of the Mobile Ecosystem Forum to advance the cause of branded calling solutions to a global audience.
What is Branded Calling for the Retail Industry?
It’s been a while since we last talked about the unknown call dilemma. So, where did we leave off? To recap: Every business wants to get their calls answered (duh) But customers aren’t answering because of a failure by businesses to identify their...
Why Branded Calling is Great for ROI
Branded calling is a fantastic benefit to businesses across every industry that are looking to increase their ROI.