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Call Center

It’s Time for Companies to Rebuild Trust in Phone Calls

It’s Time for Companies to Rebuild Trust in Phone Calls

Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can be an enormous waste...

First Orion Honored with 2021 Contact Center Technology Award

First Orion Honored with 2021 Contact Center Technology Award

First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual Contact Center Technology Awards! We also extend our congratulations to the other 17 honorees. The winners, which included our Branded Call Enhancement solutions, were chosen “on the basis of...

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?

Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th? While we know many of...

First Orion Named in 2021 CRM Top 100

First Orion Named in 2021 CRM Top 100

First Orion is excited to announce our placement in CRM Magazine’s 2021 CRM Top 100! Each year, Destination CRM highlights the hottest trends and technologies in the three pillars of CRM - customer service, marketing, and sales - as well as the 100 leading providers....

How Contact Centers Can Prepare for STIR/SHAKEN 

How Contact Centers Can Prepare for STIR/SHAKEN 

Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers.  As a contact center, one main objective is to have calls...

STIR/SHAKEN: What Your Contact Center Should Know

STIR/SHAKEN: What Your Contact Center Should Know

The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations. Enterprise calling...

STIR/SHAKEN 101 for Contact Centers

STIR/SHAKEN 101 for Contact Centers

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has announced they plan to penalize those not in compliance (or...

How Do Robocallers and Telemarketers Get My Number Anyway?

Ever pick up an unknown call, only to hear a pre-recorded message on the other side? Yeah, we think it’s annoying too. The reality is, it’s getting easier for marketing organizations to obtain mobile phone numbers - especially with landline usage dropping by over 10...