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The Evolution of Branded Calling: Enhancing Trust and Security in Communication – First Orion
Effective communication is essential for businesses to connect with their customers in today’s fast-paced world. Branded calling enhances caller ID by displaying the business’s name, logo, and call purpose, improving trust and call answer rates. This results in higher...
The Evolution of Branded Calling: Enhancing Trust and Security in Communication – First Orion
Discover how First Orion’s branded calling solution ensures security and builds consumer trust by displaying business names, logos, and secure call verification.
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Business Number Trustworthiness: How to Maintain a Clean Outbound Call Reputation
Why Business Number Trustworthiness Matters Maintaining a trustworthy business phone number is crucial in the modern...
The Ultimate Guide to Business Number Registration: Ensuring Verified Accuracy and Trust
In today's digital world, having accurate and trustworthy business phone numbers is crucial. Business number registration...
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A Tale of Two Scams: March Scam Call Trends
Feeling lucky? Scammers sure felt green last month. Forget hunting for four-leaf clovers, with our March Scam Call Trends Report, we look at the latest scam trends and how you can keep luck on your side. Most Common: Vehicle Warranty … and Health...
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses...
Are You at Risk of Getting Scammed During Tax Season?
Tax season is the “big show” for scam callers. This year, there could be as many as 2.2 BILLION scam calls made the week before AND the week after the tax filing deadline on April 18. You read that right – 4.4 BILLION total calls over a two-week...
First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner
First Orion is honored to receive CUSTOMER Magazine’s 24th annual Product of the Year award for our Branded Communication Suite! We would also like to send our warmest congratulations to the other 26 recipients of this accolade. CUSTOMER Magazine...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support...
First Orion Makes List of Fastest Growing Companies by Inc. Magazine
How is First Orion doing? Well … we were just named to the influential Inc. 5000 Regionals Southeast list – ranking No. 144. We were the only company in Arkansas to make the cut. It’s an honor to receive this award and we’re happy to represent our...
Fear, Loathing, and Filing Taxes: A Perfect Storm for Scammers
April is the cruelest month for many Americans. Coming out of the dead of winter, the tax filing deadline looms and questions linger: Did I withhold enough? Will I have to pay the IRS? What happens if I mess up my paperwork? The United States tax...
Scam Calls Aren’t a Love Language: February Scam Trends
Love wasn’t the only thing in the air last month. Whether you had a hot date or showed yourself some personal appreciation, scammers did what they do best: third-wheeling on you and your mobile phone experience. With our February Scam Call Trends...
Scams from the Crypt: Cryptocurrency Scams
Ever heard of Cryptocurrency? Unless you’ve been living under a rock, it’s become one of the world’s hottest topics. Household names like Bitcoin have been around for a decade or so, while FTX and Coinbase are vying for your investment. During...
Building Brand Reputation: CNAM vs. INFORM
What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name? Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your...