First Orion is honored to receive CUSTOMER Magazine’s 24th annual Product of the Year award for our Branded Communication Suite! We would also like to send our warmest congratulations to the other 26 recipients of this accolade.
CUSTOMER Magazine Product of the Year Award
The ’22 Product of the Year award acknowledges vendors/brands that are killing it in call centers, customer relationship management, and telecommunications. This award focuses on an industry’s product that enhances their client’s communication needs and satisfaction.
First Orion Statistics
First Orion’s solutions have shown to increase overall engagement rates by 97%, lengthen call duration by 68%, decrease call declines by 50%, and deliver an overall exceptional call experience.
Using ENGAGE, companies have seen answer rates rise by over 200%, further improving customer satisfaction. Our INFORM solution can also deliver an estimated 498% return on investment over a three-year period, according to a commissioned study conducted by Forrester Consulting on behalf of First Orion.
Read the full press release – “First Orion Receives 2022 CUSTOMER Magazine Product of the Year Award”
First Orion’s CEO
“Winning the CUSTOMER Product of the Year Award showcases Branded Communication’s overall impact on the customer experience. Our solutions help businesses increase customer engagement while also improving employee productivity. Although scam and spam calls have conditioned people to ignore calls they don’t recognize, our industry-leading solutions are at the forefront of changing that behavior by rebuilding trust in the phone call.”
– Charles Morgan, Chief Executive Officer of First Orion
The year before, First Orion was a recipient of the 2021 CUSTOMER Contact Center Technology Award. This award distinguishes a company’s success as innovators, thought leaders, and market movers in the contact center and customer care industries.
First Orion helps businesses reach customers more effectively by equipping them with the ability to brand their mobile phone communication and deliver secure, trusted connections – adding value to the phone and revolutionizing the way customers engage with their brands today. For more information about First Orion and the Branded Communication suite, please visit firstorion.com.