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Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate business calls are getting tagged as “spam,” you’re not alone, and you’re not doing anything wrong. I talk to business owners regularly who are...
Phone Number Reputation Management Can Prevent Bad Labels
Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.

Taking Control of Your Caller Identity – No IT Required
By BK Smith Head of Self Service Solutions Let me ask you something: When your business calls a customer, do they answer? ...

Most Common Mistakes in a Business’ Outbound Call Strategy
For many businesses, outbound calling remains a critical communication channel. But when calls go unanswered or are...
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Why Phone Calls Are Still Relevant, and How They Can Benefit Your Business
Think the phone call is dead? Think again. Here’s why the phone call still matters and why it’s good for businesses.
New iOS 17 Release – What It Means For Your Branded Calls
We’re here to help you understand how the latest iOS 17 changes, both large and minuscule, affect your branded phone calls.
Brand Loyalty: Cracking the Customer Retention Code
Brand consistency is one thing, but how can you convince customers to return for more? Enter brand loyalty, the key to customer retention.
Brand Consistency: Why It Matters and How to Achieve It
What exactly does brand consistency look like, and how do the biggest brands in the world maintain a consistent identity and do it so well?
Branded Calling is a Gen 2 CPaaS Solution for Enhanced Call Security and Higher Revenue Growth
Branded calling is a forward-thinking technology that can help CPaaS companies achieve higher growth and boost their revenue goals.
SENTRY® Call Blocking: Prevent Spoofed Calls and Protect Your Brand
Protect your brand and customers from fraud with SENTRY, First Orion’s advanced spoof-proof solution ensuring only authenticated calls reach your clients
Hospitality Companies: Without Branded Calling, You Risk Losing Clients
As a hospitality business, are you branding calls? If not, you risk losing clients’ trust and their business!
Travel Scammers are Targeting Your Customers, and That’s Bad for Brand Reputation
How are you protecting your brand reputation? Are scammers ruining your rapport? Branded calling can help.
5 Call & Contact Center Technologies to Invest in and Improve Your Customer Experience
When call and contact centers apply new tech to their strategies, there’s a considerable improvement in their work and customer experience.
For Hospitality Clients, Outstanding Customer Experience is Key to Repeat Business
When it comes to selecting the right hospitality company to trust for vacation plans, one thing is clear – customer experience is king.