Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem,…
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On-demand food delivery services have a customer support problem – which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience?…
Free Programmable Caller ID Solution Enables Americans to Identify and Answer Calls from Essential Service Providers NORTH LITTLE ROCK, Ark. – April 1, 2020 – First Orion, a leading provider of…
When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what…
People may be physically social distancing right now – but over the phone, it’s far from business as usual. Essential businesses and service providers are struggling to reach customers with…
Do Customers Pick Up When You Call? There are two reasons customers don’t answer your calls: they don’t know who’s calling, or they don’t trust who’s on the other end….
Think a pandemic is enough to encourage scammers to seek a moral compass? Think again. Amidst a global scare, all scam operations see is an opportunity. There’s a lot of…
Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times…
No matter what language you speak, the phone call is universal. That’s why First Orion continues to expand and take our Call Transparency and Protection to countries across the world….
Last week, the FCC announced a record-breaking penalty against robocallers, seeking fines of up to $225 million from health insurance telemarketers they say made a billion unwanted robocalls in violation…