When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what…
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Do Customers Pick Up When You Call? There are two reasons customers don’t answer your calls: they don’t know who’s calling, or they don’t trust who’s on the other end….
Delivering a great experience is at the heart of every customer service department. However, engaging a customer on a deeper level is often overlooked in favor of reducing resolution times…
Last week, the FCC announced a record-breaking penalty against robocallers, seeking fines of up to $225 million from health insurance telemarketers they say made a billion unwanted robocalls in violation…
People don’t like to answer calls from numbers they don’t recognize – call it the fear of the unknown. Still, when these calls go unanswered during uncertain times, the consequences…
Over 75 Percent Missed Important Calls NORTH LITTLE ROCK, Ark. – May 6, 2020 – First Orion, a leading provider of communication transparency solutions, today announced a new survey showing…
Free Programmable Caller ID Solution Enables Americans to Identify and Answer Calls from Essential Service Providers NORTH LITTLE ROCK, Ark. – April 1, 2020 – First Orion, a leading provider of…
People may be physically social distancing right now – but over the phone, it’s far from business as usual. Essential businesses and service providers are struggling to reach customers with…
Think a pandemic is enough to encourage scammers to seek a moral compass? Think again. Amidst a global scare, all scam operations see is an opportunity. There’s a lot of…
No matter what language you speak, the phone call is universal. That’s why First Orion continues to expand and take our Call Transparency and Protection to countries across the world….