Society around the world is experiencing a reckoning when it comes to social justice issues. In this climate, it’s more important than ever that our employees feel safe, secure, and…
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Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers. As a contact center, one main objective is to have…
One scam call is annoying – but twenty or more bombarding your phone? That’s enough to make you throw your phone out of a moving car. In Fresno, CA, a…
New board additions bring with them a tremendous amount of experience in finance and telecom NORTH LITTLE ROCK, Ark., May 27, 2021 /PRNewswire/ — Today, First Orion announced the appointment of two new members to…
The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact…
With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has…
The STIR/SHAKEN deadline is rapidly approaching – and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings…
Last month, the FCC took a strong stance against robocalls, fining two Texas-based telemarketers $225 million for illegally spoofing automated sales phone calls (better known as robocalls) in 2019. So…
First Orion powers the Boost Call Screener solution, which identifies unknown, spam and unwanted callers for Boost Mobile subscribers NORTH LITTLE ROCK, Ark. – April 7, 2021 – Today, First…
First Orion survey reveals that while nearly half of consumers have received an increase in calls from retail businesses since the beginning of the pandemic, 84% ignore unidentified phone calls…