The implementation deadline to have STIR/SHAKEN standards in place in the US is rapidly approaching, as in June 30, 2021. Maybe you’ve heard about this, maybe you’re just now learning… but whether…
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Over the past several years, the FCC has been giving service providers flexibility to address unwanted and illegal calls. However, the passage in December 2019 of the Telephone Robocall Abuse Criminal Enforcement and Deterrence (TRACED) Act requires carriers to implement STIR/SHAKEN programs by June 30,…
Customer service challenges, preferences and pain points with financial institutions revealed by First Orion survey NORTH LITTLE ROCK, Ark. – October 30, 2020 – Consumers value convenience and the ability…
Modern banking has shifted almost entirely online. Banking customers can check their balance, transfer funds, replace a lost card or even apply for a loan all from an app or…
Unidentified phone numbers are causing CX problems for on-demand food delivery platforms NORTH LITTLE ROCK, Ark. – September 1, 2020 – On-demand food delivery services have a customer support problem,…
On-demand food delivery services have a customer support problem – which is especially problematic considering their popularity is on the rise. So, what is negatively impacting the customer experience?…
Over the course of the COVID-19 pandemic, we’ve learned a lot – particularly regarding supply and demand, the need (and how) to shift business operations, and consumer behavior in times…
Imagine this: You need to relay an important message to your customers by phone. A whopping 87% of them won’t answer if your call is unknown. Now what? Connecting with…
Free Programmable Caller ID Solution Enables Americans to Identify and Answer Calls from Essential Service Providers NORTH LITTLE ROCK, Ark. – April 1, 2020 – First Orion, a leading provider of…
When it comes to complex customer service issues or time-sensitive information, many consumers still prefer connecting on the phone over messaging services. But when calls and callbacks go unanswered, what…