We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us…
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As technology to fight scam calls continues to evolve, so do the scams themselves. Ten years ago, scammers could phone it in – literally – and cold call thousands of…
2019 was a banner year for First Orion. From BILLIONS of calls treated to building a team of over 200, we spent this last year putting down building blocks for…
The relationship between brands and customers has changed drastically in the last five years. Consumers are more engaged with brands and demanding customized experiences. But why is getting your customers…
Every year, charities ramp up for one of their biggest giving days of the year – Giving Tuesday. It was created in 2012 as a way for people to do…
This holiday season, sleigh bells aren’t the only thing ringing. Scammers will make millions of calls trying to steal your gift money. But this year, they’re armed with a new…
Over 15 Percent of U.S. Consumers Received Personalized Scam Calls by Someone Impersonating a Business or Charity LITTLE ROCK, Ark. – November 20, 2019 – First Orion, a leading provider…
COO Craig Dunn to Showcase New Branded Calling Solutions to Get Customers to Answer Their Phones Again San Francisco, CA. November 6, 2019 – First Orion today announced that the…
Last week, brands and innovative partners came together for the Incite Group’s Customer Service Summit in Brooklyn, NY. First Orion had the opportunity to showcase our Engage and Inform solutions…
Fireside Chat with First Orion SVP Gavin Macomber on “How to Get Customers to Answer Their Phones Again” BROOKLYN, New York. October 21, 2019 – First Orion today announced that…