“This app would like access to your contacts.” It’s a common pop-up on iOS and Android phones – many apps need access to your contact information to work correctly. But…
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Delivering Millions of Rich Content Enhanced Calls Little Rock, Arkansas. August 7, 2019 – First Orion today announced the one-year anniversary of its Engage calling solution which ensures mobile customers…
Are robocalls illegal? How do scammers know my area code? And what on earth is spoofing? Are all telemarketing calls robocalls? Are spam calls and nuisance calls the same thing? …
Does your business rely on calling? Whether you use outbound calling for sales, customer service, or information, call centers are facing an uphill battle right now: How do you connect…
2019 Scam Report Reveals 75% of Mobile Fraud Victims Received Robocalls From Scammers Already Possessing Their Personal Information Little Rock, Arkansas. July 9, 2019 – Major companies have been victimized…
Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week. Formerly known as Call Center Week, CCW is the #1 conference & expo…
Earlier this month, the FCC voted to let phone carriers block unwanted robocalls by default – customers can now be signed up for blocking services automatically and “opt-out” if they…
Charity scams are nothing new, and if you’ve received a call from a local pastor lately asking for money, just consider it another one from the growing list. Even though…
There’s a lot of buzz surrounding scam and robocalls around Washington lately, with overwhelming support in the Senate for the recently passed TRACED Act, the FCC moving forward with STIR/SHAKEN…
Grab your sunglasses and send Scam Likely to voicemail – First Orion is heading to the Customer Service Summit in San Diego June 3-4 as a Platinum Sponsor! Customer Service…