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Scam Calls

Scam Alert: Timeshare Scammer

Scam Alert: Timeshare Scammer

If you own a timeshare that you’re looking to sell, you should pay attention to this latest alert from the FTC. Older adults from the Florida area...

New Scam Alert: Can You Hear Me?

New Scam Alert: Can You Hear Me?

Scammers are always coming up with new tricks to get access to your information. The latest trend? Using your own voice against you. Norfolk Police...

Are All Robocalls Bad?

Are All Robocalls Bad?

In 2017, the FTC reported 4.5 million robocall complaints for the year. For one year, that’s a lot of complaints, and a lot of annoying illegal...

The Life and Death of a Scam Call

The Life and Death of a Scam Call

The phone rings. It’s a familiar voice, one you’ve hung up on many times before. 8:53 AM: “Hi, this is Heather from Card Services…” A quick search...

STIR/SHAKEN 101 for Contact Centers

STIR/SHAKEN 101 for Contact Centers

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order....

Scammers Are Getting Social Savvy

Scammers Are Getting Social Savvy

According to statistics, by the end of 2018, 2.5 billion people worldwide are expected to be on social media, and if growth rates stay the same,...