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Scam Calls

The Life and Death of a Scam Call

The Life and Death of a Scam Call

The phone rings. It’s a familiar voice, one you’ve hung up on many times before. 8:53 AM: “Hi, this is Heather from Card Services…” A quick search...

STIR/SHAKEN 101 for Contact Centers

STIR/SHAKEN 101 for Contact Centers

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order....

Scammers Are Getting Social Savvy

Scammers Are Getting Social Savvy

According to statistics, by the end of 2018, 2.5 billion people worldwide are expected to be on social media, and if growth rates stay the same,...

Video: Scam Call Victims Speak Out

When we ran a consumer survey for our Annual Scam Report, we asked people about the types of scam calls they received. What we weren't expecting was...

Infographic: 2020 Scam Call Report

Infographic: 2020 Scam Call Report

Phone scammers are getting better at tricking you into giving up your personal information, according to the 2020 Annual Scam Call Report from First...

Protect Yourself Against Phone Scams

Protect Yourself Against Phone Scams

According to our latest survey, the scammers are working smarter - not harder - in 2020. While the volume of scam calls reported stayed on par with...