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Branded Calling Ensures Tax Season Will Go Off Without a Hitch
With a new year in full bloom, it’s now time to start filing your taxes. For most customers, tax season is super stressful – whether you’ve prepared for this season or not. And we can’t forget to make sure every single W-2, 1099, and that one super specific form...
Branded Calling Ensures Tax Season Will Go Off Without a Hitch
Tax season is always stressful – for you and your clients. But why not make it easier for all by adding branded calling to the mix?
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What’s Driving Branded Calling Growth in the Retail Industry?
It was a big year for branded calling. As we’ve mentioned in our recent 2023 Branded Calling Trends Report, businesses are...
Branded Calling – A Faster, More Reliable Way for Healthcare Providers to Reach Patients
The importance of fast, clear communication in the healthcare industry cannot be overstated. When vital test results need...
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First Orion, Hiya, And Transaction Network Services Launch New Caller Registry to Streamline Important Interactions between Callers and Analytics Engines
For years, businesses have dealt with their legitimate calls being ignored or confused with spam, while consumers have been the recipients of millions of illegal and unwanted calls. To combat this issue, the Federal Communications Commission (FCC)...
First Orion Launches All-New PrivacyStar
First Orion is excited to announce an all-new Privacy Star experience! What is PrivacyStar? PrivacyStar is a FREE app for iPhone and Android that helps tag, block, and stop scam calls for good. The automatic scam protection checks a database of...
Video: Scam Call Victims Speak Out
When we ran a consumer survey for our Annual Scam Report, we asked people about the types of scam calls they received. What we weren't expecting was over 900 comments about the creative ways scammers have tried to steal from those they call. We...
Protect Yourself Against Phone Scams
According to our latest survey, the scammers are working smarter - not harder - in 2020. While the volume of scam calls reported stayed on par with previous years, we saw the number of people falling for those calls skyrocket. Compared to 2019,...
First Orion, Hiya and Transaction Network Services (TNS) Launch FreeCallerRegistry.com to Streamline the Registration Process for Enterprises and Call Originators
We are excited to announce a new website that streamlines the telephone number registration process for businesses, non-profits, first responders, and any other call originator. The leading analytics companies, who instill trust in the phone call,...
The Upcoming STIR/SHAKEN Deadline: How Carriers Can Prepare
Over the past several years, the FCC has been giving service providers flexibility to address unwanted and illegal calls. However, the passage in December 2019 of the Telephone Robocall Abuse Criminal Enforcement and Deterrence...
What All Carriers Need to Know About STIR/SHAKEN
The implementation deadline to have STIR/SHAKEN standards in place in the US is rapidly approaching, as in June 30, 2021. Maybe you’ve heard about this, maybe you’re just now learning… but whether you’re a carrier serving millions of subscribers or...
Business Make or Break: The Phone Call (New Consumer Data)
Over the course of the COVID-19 pandemic, we've learned a lot - particularly regarding supply and demand, the need (and how) to shift business operations, and consumer behavior in times of uncertainty and crisis. One big thing we've discovered at...
Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses
We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us (72 percent) want both messaging and voice options depending on the...
FCC Hits Robocallers with Record Fine
Last week, the FCC announced a record-breaking penalty against robocallers, seeking fines of up to $225 million from health insurance telemarketers they say made a billion unwanted robocalls in violation of the Federal Communications Commission...