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How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
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How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
Phone Number Reputation Management Can Prevent Bad Labels
Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.
Taking Control of Your Caller Identity – No IT Required
For small businesses, unanswered calls mean missed opportunities. First Orion’s self-service branded calling platform makes it easy to boost trust and answer rates without any tech skills required.
Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate...
Taking Control of Your Caller Identity – No IT Required
By BK Smith Head of Self Service Solutions Let me ask you something: When your business calls a customer, do they answer? ...
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First Orion Opens Office in Dubai
No matter what language you speak, the phone call is universal. That's why First Orion continues to expand and take our Call Transparency and Protection to countries across the world. Our international expansion started with an office in London and...
Scammers Target Apple Users in Latest Enterprise Spoofing Attempts
As technology to fight scam calls continues to evolve, so do the scams themselves. Ten years ago, scammers could phone it in - literally - and cold call thousands of numbers, finding plenty of potential victims. Now, fewer people are willing to...
First Orion Predicts Verified and Branded Calls Will be the Only Business Calls Consumers Answer by 2020
First Orion Launches Engage, Enabling Customers To Know Who Is Calling and Why Before Answering LITTLE ROCK, Ark. February 19, 2019 – First Orion, the leading provider of call protection and call enhancement solutions, today launched its Engage™...
Increase Answer Rates With First Orion Engage: Branded Calling
The relationship between brands and customers has changed drastically in the last five years. Consumers are more engaged with brands and demanding customized experiences. But why is getting your customers to answer their phones is still a black...
First Orion Showcases Engage at Customer Service Summit
Last week, brands and innovative partners came together for the Incite Group's Customer Service Summit in Brooklyn, NY. First Orion had the opportunity to showcase our Engage and Inform solutions to some of the brands working to upgrade the calling...
Have You Gotten These Auto Warranty Calls?
"This is a final courtesy call before we close out your file. Press 1 to speak with someone about extending your car's warranty before it's too late..." Does this voicemail sound familiar? Whether you own a car or not, you've probably gotten some...
Apple Aims to Fix Unwanted Calls by Blocking them All
With every iPhone release comes a bounty of fresh features in a new OS - and the latest version of iOS13 is no exception. While the iPhone's hardware has steered these powerful devices further and further from their original dial-and-handset...
First Orion Reports Scam Callers Now Leveraging Data Breaches in New “Enterprise Spoofing” Strategy
2019 Scam Report Reveals 75% of Mobile Fraud Victims Received Robocalls From Scammers Already Possessing Their Personal Information Little Rock, Arkansas. July 9, 2019 – Major companies have been victimized in recent years by massive data breaches...
First Orion is Sponsoring Customer Contact Week
Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week. Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals - and First Orion is...
Beat the Summer Cheat: Watch Out for These Vacation Scam Trends
Oh, sweet summertime. The sun is out, oversized flamingo floaties are taking over the pools, and the snow cone shacks are open for business. Families and friends all over the U.S. are traveling to enjoy a quick getaway from the busyness of their...