First Orion is Sponsoring Customer Contact Week

Viva Las Vegas! First Orion is heading to Las Vegas for the 20th annual Customer Contact Week.

Formerly known as Call Center Week, CCW is the #1 conference & expo for CX, contact center and customer care professionals – and First Orion is sponsoring this year. With over 2500 attendees and over 250 speakers, we will be able to showcase our #1 Customer Service secret weapon: Engage.

The First Orion Engage solution was built for customer service calls. Engage allows companies to brand their outgoing calls and display rich media graphics, personalized for each customer, and even offers additional interactions other than answering the phone call. Banks can warn customers of potential fraud. Delivery services can alert consumers that they need more information. Rideshare and food delivery drivers will never get sent to ignore again.

We’ll be on-site giving demos of our Engage solution throughout the conference at booth #725, but don’t miss your opportunity to see them in action during the Demo Drive on June 26th during the conference breaks! We may even have a great prize waiting to be given away for those who participate.

If you want even more action, make sure to catch our CMO Scott Ballantyne June 27th at 11:25 am on the Innovation Lab track. He’ll outline the ins and outs of how Engage has changed the game for companies wanting their calls to be answered. If your company makes a lot of calls, you’ll learn how Engage can:

  • Help your customers know & trust that it’s your company calling (versus scammer)
  • Foster important, timely conversations with your customers using branded, personalized or customized calling displays
  • Enhance the customer experience, improve efficiency, reduce costs of customer service and contact efforts

Can’t make it to CCW? Don’t worry, you can learn more about Engage on our website – we’ve even got a a demo you can play around with, where you can customize the text and see how Engage might look with your products and services. We’re happy to chat more about how Engage can help your business – set up a live demo here.

We look forward to seeing you at Customer Contact Week in Vegas, and can’t wait to show you the magic of Engage. Want to make sure to catch us? We’re happy to reserve a meeting with you! Shoot us an email to

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