Last week, brands and innovative partners came together for the Incite Group’s Customer Service Summit in Brooklyn, NY. First Orion had the opportunity to showcase our Engage and Inform solutions to some of the brands working to upgrade the calling experience for their customers.
First Orion’s Gavin Macomber presented a Fireside Chat centered around getting customers to answer their phones again, moderated by NJ Zeisler. The chat focused on how brands can use Engage to enhance the call experience for their customers, driving more people to pick up.
First Orion also debuted a brand new booth for the conference, which showcases the Engage platform on a larger-than-life scale.
We also caught up with Jim Rembach from CX Media and had a chat about Engage during a small break.