When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for...
Customer Experience
Invest In Your Clients: Top Insights into Communication Preferences for Financial Consumers
Your financial service provider of choice, such as a bank or a credit union, isn’t just a place to store your hard-earned cash. Yes, that’s a SUPER...
Clients See 498% ROI Increase Using INFORM
Watch the On-Demand Webinar: INFORM TEI Report Interested in how INFORM can help your business? Fill out the form below and we'll be in...
What is Number Spoofing?
Do you receive a bunch of calls from unknown numbers with your area code? You’re not alone. Calls from spoofed numbers have skyrocketed over the...
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of...
Retail Customer Experience: 6 Insights About Communication Preferences – Infographic
Shifting consumer trends have made companies rethink the retail customer experience. Last year, there were 230.5 million digital shoppers – those...
Press Release: 2022 Insurance Survey Report – Policyholders Put Premium on Phone Calls
2022 Insurance Survey Report reveals consumer communication preferences and experiences between consumers and insurance providers NORTH LITTLE ROCK,...