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Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations...
Call & Contact Center
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is...
Press Release: First Orion and NICE CXOne to Collaborate on Digital Call Experience
First Orion is also supporting FCC-mandated STIR/SHAKEN call authentication for NICE CXone customers NORTH LITTLE ROCK, AR — Nov. 22, 2021 — First...
First Orion Honored with 2021 Contact Center Technology Award
First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual Contact Center Technology Awards! We also extend our congratulations to...
First Orion Named in 2021 CRM Top 100
First Orion is excited to announce our placement in CRM Magazine’s 2021 CRM Top 100! Each year, Destination CRM highlights the hottest trends and...
How Contact Centers Can Prepare for STIR/SHAKEN
Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While...
STIR/SHAKEN: What Your Contact Center Should Know
The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about...
STIR/SHAKEN 101 for Contact Centers
With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order....