First Orion Honored with 2021 Contact Center Technology Award

First Orion is excited to be a recipient of CUSTOMER magazine’s 16^th Annual Contact Center Technology Awards! We also extend our congratulations to the other 17 honorees.

The winners, which included our Branded Call Enhancement solutions, were chosen “on the basis of their product or service’s ability to help enterprise, SMB, and outsourced contact centers deliver world class customer experiences,” according to the announcement. First Orion’s Branded Call Enhancement solutions include branded phone call solutions ENGAGE® Branded Call Display and INFORM® Branded Caller ID, which allow businesses to label and brand their outbound calls to show consumers who’s calling and the reason for the call.

“First Orion is thrilled to be driving engagement in the contact center space,” says Viki Zabala, Chief Product and Marketing Officer for First Orion. “We believe branding phone calls will be the #1 digital transformation product for contact centers and CCaaS to implement this year – early adopters have already seen a direct impact on both their customer satisfaction and their revenue.”

The coveted 16th-annual Contact Center Technology Award, presented by CUSTOMER Magazine, honors vendors and technologies that have embraced technology as a key tool for customer service excellence. This award distinguishes their success as innovators, thought leaders, and market movers in the contact center and customer care industries.

You can read the full press release here.

About First Orion

First Orion is a global provider of digital call experiences for the world’s leading carriers, enterprises, and mobile apps. The company’s Branded Calling Suite provides the ability for businesses to brand their calls by name along with a reason for the call while empowering consumers to connect over a trusted, verified call. The First Orion Call Protection Suite provides scam, fraud, and spoof protection solutions to hundreds of millions of consumers.