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Reflecting on 2025: A Year of Innovation, Expansion, and Impact
2025 has been a remarkable chapter in First Orion's story, marked by imagination, momentum, and purpose. This year, we pushed boundaries through bold innovations, forged powerful new partnerships, and reached milestones that once felt out of reach. Every...
Reflecting on 2025: A Year of Innovation, Expansion, and Impact
In 2025, First Orion transformed voice and messaging with innovations like Protect+ for inbound call security, SENTRY expansion, and ENRICH Branded Messaging, driving trusted communication worldwide.
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Reflecting on 2025: A Year of Innovation, Expansion, and Impact
In 2025, First Orion transformed voice and messaging with innovations like Protect+ for inbound call security, SENTRY expansion, and ENRICH Branded Messaging, driving trusted communication worldwide.
ENRICH Branded Messaging the Smarter, Faster Way to Engage With Customers
Today, customers are bombarded with text messages, many of them from unknown senders. This flood of unverified communication makes it harder than...
The Good, the Bad, and the Ugly of Spam Tag Remediation
Spam tags are crippling legitimate business connections. This article exposes why appeal services fall short and outlines the steps to solve call blocking issues.
ENRICH Branded Messaging the Smarter, Faster Way to Engage With Customers
Today, customers are bombarded with text messages, many of them from unknown senders. This flood of unverified...
The Good, the Bad, and the Ugly of Spam Tag Remediation
By Allison Owen VP of Client Engagement Spam tagging is one of the most frustrating challenges legitimate businesses face...
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Brazilian Cell Phone Users are Plagued by Unwanted Calls
Unwanted calls are a major nuisance in Brazil, according to a recent survey sponsored by First Orion. Mobile Time, a news site specializing in the coverage of the mobile industry, and Opinion Box recently completed an extensive survey of Brazilian...
First Orion Honored with 2021 Contact Center Technology Award
First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual Contact Center Technology Awards! We also extend our congratulations to the other 17 honorees. The winners, which included our Branded Call Enhancement solutions, were...
STIR/SHAKEN: The Ultimate Guide
The STIR/SHAKEN deadline has passed. Here's your ultimate guide to STIR/SHAKEN - a one-stop-shop for all of our content around this important topic. Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What? Published August 19, 2021...
Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?
Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th?...
The Customer Journey: A Key Branding Opportunity Could Lead to More Meaningful Connections
How important is the phone call to your business? In today’s ever-evolving, digital world, the phone call is just as necessary as it ever was (thanks, Alexander Graham Bell!). People need meaningful connections, and some brands have been incredibly...
Rich Call Data (RCD) – What Is It and Why Is It Important?
Rich Call Data - you may have heard something about it in recent news. In mid-July, First Orion, along with T-Mobile and other industry partners, completed the first-ever mobile proof-of-concept that combines Caller ID and Rich Call Data (RCD) due...
Caller ID: How to Take Control of Your Message
How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too. Most people don't answer the phone if they do not...
First Orion Named in 2021 CRM Top 100
First Orion is excited to announce our placement in CRM Magazine’s 2021 CRM Top 100! Each year, Destination CRM highlights the hottest trends and technologies in the three pillars of CRM - customer service, marketing, and sales - as well as the 100...
Top Baseball Prospect Misses Anonymous Call from Baltimore Orioles
On draft night, the Baltimore Orioles call to their top pick went unanswered. Branded calling could have made a huge difference. Imagine getting the call of a lifetime - and missing it because the number was unknown. For one MLB hopeful, that...
Press Release: First Orion Participates in First-Ever RCD Mobile Phone Experience
First Orion participates in first-ever RCD mobile phone experience with T-Mobile and other industry partners. Learn more.