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Protecting Brand Trust in the Age of Scams
By Nesia Dotson First Orion Associate Director of Product Marketing Protecting an established brand is a never-ending task. To many, the brand is simply the name and logo they see. However, a business’s brand is also the reputation and trust built over time through...
Protecting Brand Trust in the Age of Scams
Scam calls are eroding customer trust and brand reputation. Nesia Dotson, First Orion Associate Director of Product Marketing, shares insights on how businesses can stop spoofed calls and deliver secure communications.
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Protecting Brand Trust in the Age of Scams
Scam calls are eroding customer trust and brand reputation. Nesia Dotson, First Orion Associate Director of Product Marketing, shares insights on how businesses can stop spoofed calls and deliver secure communications.
A Future Without ‘Unknown’ Calls: A Conversation With First Orion CEO Scott Hambuchen
Many outbound business calls go unanswered. Why? Because they show up as “unknown.” First Orion CEO Scott Hambuchen addresses this issue among others.
Business Number Registration 101
If outbound calls are part of your business strategy, you can’t afford to leave things to chance. Registering your business numbers with First Orion is one of the first steps in to mitigate mislabeling of your numbers.
A Future Without ‘Unknown’ Calls: A Conversation With First Orion CEO Scott Hambuchen
By Scott Hambuchen First Orion CEO The phone call has always been one of the most powerful tools in business. It’s direct,...
Business Number Registration 101
Reaching customers by phone is more challenging than ever for businesses. Between mislabeling, spoofing, and aggressive...
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Financial Services Market Report: Successfully Connect With Customers
Connecting with financial customers is difficult, and today's global pandemic makes it even more challenging. In this financial services industry report, we explore how financial institutions are using Branded Communication to successfully connect...
It’s Time for Companies to Rebuild Trust in Phone Calls
Companies know this reality all too well: You place a call to a customer, and you can’t get through. Perhaps you leave a voicemail, hoping the customer calls back, or try calling again hoping for an answer the second (or third) time around. It can...
Got Delivery? Your Customers Want To Know It’s You.
Got Delivery? 2020 Food Delivery Report Your Dinner is Calling Ring! Ring! It’s your burger, pizza, or snack on the other line. Punctuality is essential when food comes hot and ready, and delivery apps are blazing right now. Due to the pandemic, it...
Brazilian Cell Phone Users are Plagued by Unwanted Calls
Unwanted calls are a major nuisance in Brazil, according to a recent survey sponsored by First Orion. Mobile Time, a news site specializing in the coverage of the mobile industry, and Opinion Box recently completed an extensive survey of Brazilian...
First Orion Honored with 2021 Contact Center Technology Award
First Orion is excited to be a recipient of CUSTOMER magazine’s 16th Annual Contact Center Technology Awards! We also extend our congratulations to the other 17 honorees. The winners, which included our Branded Call Enhancement solutions, were...
STIR/SHAKEN: The Ultimate Guide
The STIR/SHAKEN deadline has passed. Here's your ultimate guide to STIR/SHAKEN - a one-stop-shop for all of our content around this important topic. Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What? Published August 19, 2021...
Scam Calls: The STIR/SHAKEN Deadline Has Come and Gone … Now What?
Illegal robocalls ended on June 30th thanks to STIR/SHAKEN. Sure … if only it were that simple. Here’s what happened on June 30, why scam calls are still happening, and what the future holds for call protection. So What DID Happen on June 30th?...
The Customer Journey: A Key Branding Opportunity Could Lead to More Meaningful Connections
How important is the phone call to your business? In today’s ever-evolving, digital world, the phone call is just as necessary as it ever was (thanks, Alexander Graham Bell!). People need meaningful connections, and some brands have been incredibly...
Rich Call Data (RCD) – What Is It and Why Is It Important?
Rich Call Data - you may have heard something about it in recent news. In mid-July, First Orion, along with T-Mobile and other industry partners, completed the first-ever mobile proof-of-concept that combines Caller ID and Rich Call Data (RCD) due...
Caller ID: How to Take Control of Your Message
How many times have you received a call from a number you don't recognize and immediately declined the call or turned the phone over, pretending you didn't see it? Guilty as charged? Yeah, us too. Most people don't answer the phone if they do not...