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Branded Calling Expands: Bringing Secure Calls with Logos to the Top Three U.S. Wireless Carriers
Businesses today face growing challenges in ensuring customers recognize and answer their calls. Fraudulent robocalls and call spoofing cost consumers billions yearly, leading to rising mistrust in phone-based communications. Branded calling has enhanced customer...
Branded Calling Expands: Bringing Secure Calls with Logos to the Top Three U.S. Wireless Carriers
Branded calling with logos is now available across the top three U.S. wireless carriers, thanks to First Orion. Discover how this innovation, with advanced call authentication and AI solutions, boosts customer trust, prevents fraud, and transforms how businesses connect with their audience.
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First Orion and AI: Branded Calling, Call Protection, and Improving Solutions
Effective communication is essential for businesses to connect with their customers in today's fast-paced world. One of the...
iOS 18 Update: What It Means for Your Branded Calls
As Apple rolls out iOS 18 this week, First Orion is here to ensure that your branded calling experience remains seamless....
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Eliminate Brand Spoofing Risks with Call Authentication
First Orion’s INFORM Branded Calling helps businesses create unique brand experiences while eliminating brand spoofing by adding Call Authentication for enhanced security.
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips....
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
If auto insurance providers want to offer better value to customers, then good customer experience with branded calls has to be top of mind.
What if Your Customers Don’t Answer? The Value of Branded Communication After the Call
Businesses tend to put a lot of stock in their answer rate. Answer rates are easy to understand, so it’s no surprise it’s held in high regard. However, the answer rate only tells part of your success story. And sometimes, it can show you more about...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
Apple Updates Call Experience in iOS 16
Apple released iOS 16 on September 12, 2022. Here is a brief overview of the updates to the user call experience. Apple recently released its new iOS 16 for all current model devices. Changes include updates to the notch, photo library, messages,...
Homeowner Scams: Buyer Beware!
Homeownership can be a stressful process, and scammers add to the stress by tricking new homeowners. Learn how to avoid these common scams.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.