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Combating AI-Driven Fraud With New Call Authentication Standard
The telecommunications industry has reached a definitive tipping point. We have moved past the era of educating businesses on the benefits of branded calling and have entered one where branded calling is a consumer's expectation. This shift is driven by a stark...
Combating AI-Driven Fraud With New Call Authentication Standard
Explore why the telecommunications industry is shifting toward a unified trust framework where branded communication and universal authentication merge to protect brand integrity and restore consumer trust.
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Combating AI-Driven Fraud With New Call Authentication Standard
Explore why the telecommunications industry is shifting toward a unified trust framework where branded communication and universal authentication merge to protect brand integrity and restore consumer trust.
Expanding Secure Branded Communications Beyond the U.S.: Our Next Chapter in Europe
Europe is facing a fraud crisis, with 400 million people exposed to spoofing scams. First Orion is meeting this challenge head-on by expanding our secure branded calling solutions to the EU, powered by the new International Exchange and strategic carrier partnerships.
How Branded Calling Scales with Your Business
First Orion’s INFORM Branded Calling grows with you. Display your logo and name on customer phones, increase answer rates, and build trust at any business size.
Expanding Secure Branded Communications Beyond the U.S.: Our Next Chapter in Europe
By Temim Nawaf Adwan, EMEA Managing Director Over the past several years, First Orion has established a proven track...
How Branded Calling Scales with Your Business
Unanswered calls and incorrect caller ID information cripple modern business outreach. What if your calls could build...
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How Your Call Log ID Impacts Your Callback Rate
Do you know how you appear on your customers’ phones and call log? If you’re not branding your calls, you could appear as an unknown number.
First Orion Honored with Inc.’s Best Workplaces 2022
First Orion is thrilled to be named to Inc's Best Workplaces 2022! We're one of five companies in the telecommunications industry and one of five Arkansas-based companies named to the extensive list. Congratulations to the other honorees! "It's an...
Putting a Spring in Your Step: April Scam Call Trends
April showers bring May flowers, but scammers are downpouring with their latest call trends. With our April Scam Call Trends Report, we'll keep you safe and dry from the incoming scam storm. In a shocking turn of events, Vehicle Warranty scams have...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of years, largely due to the pandemic. Two years later, delivery services remain wildly popular. According...
Reasons Your Business Should Register Its Phone Number
The first step to protecting your company from scammers? Registering your business’ phone number with mobile carrier analytics providers.
Hello, Me – It’s … Me? “Smishing” – The Latest SMS Scam Trend
Scammers will stop at nothing to get a person’s sensitive information. They’re even stooping as low as messaging you… from your own phone number? There's been a recent trend where people are getting weird messages from their phone numbers. It...
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142 billion in consumer spending worldwide – a massive jump from $2.8 billion back in 2019. How can businesses...
First Orion Named a 2022 CUSTOMER Magazine Product of the Year Award Winner
First Orion is honored to receive CUSTOMER Magazine’s 24th annual Product of the Year award for our Branded Communication Suite! We would also like to send our warmest congratulations to the other 26 recipients of this accolade. CUSTOMER Magazine...
Get a Queue: How Callback Queues Enhance Call Centers
Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support...
First Orion Makes List of Fastest Growing Companies by Inc. Magazine
How is First Orion doing? Well … we were just named to the influential Inc. 5000 Regionals Southeast list – ranking No. 144. We were the only company in Arkansas to make the cut. It’s an honor to receive this award and we’re happy to represent our...