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Tax Season Scam Calls are Silently Killing Your Answer Rates
Two things are certain January – April every year: taxes are due, and your customers are being bombarded with fake IRS scam calls1. While we often talk about the victims who lose money to these frauds, there is another victim: the business owner. When hundreds of...
Tax Season Scam Calls are Silently Killing Your Answer Rates
Learn how AI imposters and aggressive carrier filters impact your bottom line and how First Orion’s branded calling and spoof-proofing solutions can restore customer trust.
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Tax Season Scam Calls are Silently Killing Your Answer Rates
Learn how AI imposters and aggressive carrier filters impact your bottom line and how First Orion’s branded calling and spoof-proofing solutions can restore customer trust.
Combating AI-Driven Fraud With New Call Authentication Standard
Explore why the telecommunications industry is shifting toward a unified trust framework where branded communication and universal authentication merge to protect brand integrity and restore consumer trust.
Expanding Secure Branded Communications Beyond the U.S.: Our Next Chapter in Europe
Europe is facing a fraud crisis, with 400 million people exposed to spoofing scams. First Orion is meeting this challenge head-on by expanding our secure branded calling solutions to the EU, powered by the new International Exchange and strategic carrier partnerships.
Combating AI-Driven Fraud With New Call Authentication Standard
The telecommunications industry has reached a definitive tipping point. We have moved past the era of educating businesses...
Expanding Secure Branded Communications Beyond the U.S.: Our Next Chapter in Europe
By Temim Nawaf Adwan, EMEA Managing Director Over the past several years, First Orion has established a proven track...
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Scamming Up A Storm: 2022 Mid-Year Phone Scam Report
First Orion surveyed more than 2,100 mobile subscribers to see consumer experience with mobile phone scam calls in the first half of 2022.
Grilling Up Some Scams: July Scam Call Trends
July is full of fireworks, grilling, and the eventual mark of the end of summer. Scams, however, never take a break.
Press Release: First Orion Announces Joseph Stinziano as New President and Chief Operating Officer
Former Samsung and Sony executive will lead the widespread adoption of Branded Communication solutions worldwide NORTH LITTLE ROCK, Ark., July 14, 2022 – First Orion, the leading provider of branded communication solutions for businesses, today...
First Orion Recognized as one of Arkansas Business’ Best Places to Work
First Orion is honored to be named one of the 2022 Best Places to Work in Arkansas by Arkansas Business! The award program includes 50 companies and was designed to identify, recognize, and honor the best employers in Arkansas, benefiting the...
10 Call Center Best Practices to Remember in 2022
Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations that can end without a resolution, call center agents have a tough task making sure the customer...
Scamcation: Vacation Scam Call Trends
The temperature is rising and the pools are opening. This can only mean one thing – vacation season! However, not everyone takes time off from their busy schedules to sit and relax. The only vacations scammers are taking are yours! Scam callers are...
Summer of Scams: May Scam Call Trends
The scorching weather wasn’t the only thing burning in May. Scam calls continue to turn up the heat, month after month, changing slightly to catch consumers off guard. With our May Scam Call Trends report, we’ve got you covered, with SPF Scam tips....
What is Number Spoofing?
Do you receive a bunch of calls from unknown numbers with your area code? You’re not alone. Calls from spoofed numbers have skyrocketed over the years. But what exactly is spoofing? And how can you protect yourself and others from this overused...
Press Release: 9 in 10 Say Branded Communication Very or Extremely Important from their Financial Institution
First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers prefer being called by their financial institution for urgent matters, but 63% have ignored calls from a...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you look now, there’s an app built specifically to deliver food straight to the customer’s door. Food...