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What is Branded Calling for Call and Contact Centers? Branded calling solves the unknown call dilemma, while INFORM branded calling and SENTRY are...
Customer Experience
What is Branded Calling for Banks, Credit Unions, and the Financial Service Industry?
Updated on Oct. 24, 2023 The unanswered call dilemma doesn’t just affect one industry – it affects ALL industries. But one category of businesses...
The Future of Phone Calls is Branded Communication
Updated on 8/29/2023 Branded Communication is the future of phone calls. There, we said it. How much have Caller ID and CNAM changed in the past few...
Hand in Hand: How Branded Calling Fits into Your CRM Strategy
The relationship between customer and company is crucial for the success of your business. Struggling to reach your customers? There’s a solution...
Improve Your Retail Customer Experience During the Holiday Shopping Season
With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive...
How Branded Communication Can Blend into Your Total Experience Strategy
Businesses are always looking for fresh ways to market to their clients and increase their KPIs through new and better experiences. By now, you’ve...
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online...
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re...
Who’s Calling: 3 Ways to Improve the Home Buying Experience with Branded Communication
When you’re in the business of buying and selling homes, there are lots of factors to consider that can make the customer experience top-notch for...