How’s your brand reputation these days – good, bad, somewhere in the middle? Your brand reputation is essential no matter what industry you’re in,...
Customer Experience
5 Call & Contact Center Technologies to Invest in and Improve Your Customer Experience
Call and Contact Centers are constantly using the phone call in their day-to-day, making calls left and right. There will always be a need for phone...
Boost Answer Rates and Trust with INFORM Branded Calling for Contact Centers – First Orion
What is Branded Calling for Call and Contact Centers? Branded calling solves the unknown call dilemma, while INFORM branded calling and SENTRY are...
What is Branded Calling for Banks, Credit Unions, and the Financial Service Industry?
Updated on Oct. 24, 2023 The unanswered call dilemma doesn’t just affect one industry – it affects ALL industries. But one category of businesses...
Hand in Hand: How Branded Calling Fits into Your CRM Strategy
The relationship between customer and company is crucial for the success of your business. Struggling to reach your customers? There’s a solution...
Improve Your Retail Customer Experience During the Holiday Shopping Season
With the holiday shopping season ramping up, retailers face plenty of problems. Besides the obvious – staff shortages, shoplifting, and competitive...
How Branded Communication Can Blend into Your Total Experience Strategy
Businesses are always looking for fresh ways to market to their clients and increase their KPIs through new and better experiences. By now, you’ve...
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online...
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
Phone calls are integral to the success of your insurance business. In addition to a strong website and solid social media presence, the key to...
Hungry for Phone Calls: Insights Into Food Delivery Customer Preferences
Everyone likes food. Who doesn’t? Everywhere you look, there are restaurants, drive-thrus, and apps on your phone to get whatever food you’re...