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What’s Your Call Reputation? Why Monitoring Brand Perception Matters
By Nesia Dotson First Orion Associate Director of Product Marketing Trust is critical in any relationship. Within business, it drives purchases, overall customer experience, and loyalty. Without trust, customers navigate with hesitancy, creating negative...
What’s Your Call Reputation? Why Monitoring Brand Perception Matters
Branding goes beyond logos—it’s in the dialer. Explore the strategic importance of call reputation monitoring and how to protect your brand from negative labeling.
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What’s Your Call Reputation? Why Monitoring Brand Perception Matters
Branding goes beyond logos—it’s in the dialer. Explore the strategic importance of call reputation monitoring and how to protect your brand from negative labeling.
Tax Season Scam Calls are Silently Killing Your Answer Rates
Learn how AI imposters and aggressive carrier filters impact your bottom line and how First Orion’s branded calling and spoof-proofing solutions can restore customer trust.
Combating AI-Driven Fraud With New Call Authentication Standard
Explore why the telecommunications industry is shifting toward a unified trust framework where branded communication and universal authentication merge to protect brand integrity and restore consumer trust.
Tax Season Scam Calls are Silently Killing Your Answer Rates
Two things are certain January – April every year: taxes are due, and your customers are being bombarded...
Combating AI-Driven Fraud With New Call Authentication Standard
The telecommunications industry has reached a definitive tipping point. We have moved past the era of educating businesses...
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Eliminate Brand Spoofing Risks with Call Authentication
First Orion’s INFORM Branded Calling helps businesses create unique brand experiences while eliminating brand spoofing by adding Call Authentication for enhanced security.
How Branded Communication Can Blend into Your Total Experience Strategy
Total experience blends customer, user, employee and multi-experience disciplines. How does Branded Communication fit into that strategy?
Rating Communication: Healthcare and Phone Calls
For healthcare providers, ratings and reviews play a crucial role in how patients choose their doctor, medical center, and pharmacy. With online review sites, consumers can see what everyone else thinks of a hospital and staff at their fingertips....
Steering Your Calls: Improving Customer Experience in the Auto Insurance Industry
If auto insurance providers want to offer better value to customers, then good customer experience with branded calls has to be top of mind.
What if Your Customers Don’t Answer? The Value of Branded Communication After the Call
Businesses tend to put a lot of stock in their answer rate. Answer rates are easy to understand, so it’s no surprise it’s held in high regard. However, the answer rate only tells part of your success story. And sometimes, it can show you more about...
Improve the Customer Experience During Open Enrollment Period (And Beyond)
Employers, insurance companies, and third party administrators can improve the open enrollment customer experience with branded calling.
Homeowner Scams: Buyer Beware!
Homeownership can be a stressful process, and scammers add to the stress by tricking new homeowners. Learn how to avoid these common scams.
Buying in Bulk: Why Are Call Center Numbers Getting Flagged as Scam Likely?
Call centers are expected to have high call volume and run quickly. That means they need LOTS of numbers. But what if the numbers are flagged?
Does Answer Rate Tell the Whole Story? These Key Call Metrics Can Give More Insight
For many businesses, answer rate is the metric that gets the most attention. But your call answer rate only tells part of your success story.
First Orion Named to 2022 Inc. 5000 List
First Orion is excited to be named to the 2022 Inc. 5000 list of fastest-growing companies in the United States! We rank 4,257 overall, number 16 in Arkansas, and number 4 in Little Rock. Seven million businesses applied for the 2022 Inc. 5000...