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Don’t Be Fooled: Protect Your Business from Voice Deepfakes
Synthetic voice scams, commonly known as deepfakes, are not just sci-fi anymore. Using artificial intelligence (AI), fraudsters now launch deepfake fraud attacks by cloning voices with shocking accuracy, tricking employees, customers, and even family members into...
Don’t Be Fooled: Protect Your Business from Voice Deepfakes
AI-created voice deepfakes are targeting businesses and consumers. Learn how First Orion protects businesses before it’s too late.
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Don’t Be Fooled: Protect Your Business from Voice Deepfakes
AI-created voice deepfakes are targeting businesses and consumers. Learn how First Orion protects businesses before it’s too late.
How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
Phone Number Reputation Management Can Prevent Bad Labels
Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.
How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service...
Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate...
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Video: Scam Call Victims Speak Out
When we ran a consumer survey for our Annual Scam Report, we asked people about the types of scam calls they received. What we weren't expecting was over 900 comments about the creative ways scammers have tried to steal from those they call. We...
Protect Yourself Against Phone Scams
According to our latest survey, the scammers are working smarter - not harder - in 2020. While the volume of scam calls reported stayed on par with previous years, we saw the number of people falling for those calls skyrocket. Compared to 2019,...
First Orion, Hiya and Transaction Network Services (TNS) Launch FreeCallerRegistry.com to Streamline the Registration Process for Enterprises and Call Originators
We are excited to announce a new website that streamlines the telephone number registration process for businesses, non-profits, first responders, and any other call originator. The leading analytics companies, who instill trust in the phone call,...
The Upcoming STIR/SHAKEN Deadline: How Carriers Can Prepare
Over the past several years, the FCC has been giving service providers flexibility to address unwanted and illegal calls. However, the passage in December 2019 of the Telephone Robocall Abuse Criminal Enforcement and Deterrence...
What All Carriers Need to Know About STIR/SHAKEN
The implementation deadline to have STIR/SHAKEN standards in place in the US is rapidly approaching, as in June 30, 2021. Maybe you’ve heard about this, maybe you’re just now learning… but whether you’re a carrier serving millions of subscribers or...
Business Make or Break: The Phone Call (New Consumer Data)
Over the course of the COVID-19 pandemic, we've learned a lot - particularly regarding supply and demand, the need (and how) to shift business operations, and consumer behavior in times of uncertainty and crisis. One big thing we've discovered at...
Study Shows Consumers Demand More Modern and Flexible Communication Choices with Businesses
We were curious about how Americans want to communicate with brands. Do people want to talk by phone, or do they prefer messaging? It turns out nearly three-quarters of us (72 percent) want both messaging and voice options depending on the...
FCC Hits Robocallers with Record Fine
Last week, the FCC announced a record-breaking penalty against robocallers, seeking fines of up to $225 million from health insurance telemarketers they say made a billion unwanted robocalls in violation of the Federal Communications Commission...
First Orion to Help Essential Businesses and Service Providers Deliver Critical Calls to US Consumers During Coronavirus Pandemic
People may be physically social distancing right now - but over the phone, it’s far from business as usual. Essential businesses and service providers are struggling to reach customers with critical communications. U.S. consumers are nervous, and...
Consumer Alert: Scammers Ramp Up Calls for Tax Season
Almost Two-Thirds of those Surveyed Received a Scam Call in the Last Week First Orion today released the results of their annual IRS consumer survey, confirming some alarming trends regarding rapid increases in scam call frequency over the last few...