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No More Abandoned Loan Applications – How Branded Calling Can Fix Your Digital Friction
Creating a frictionless online experience can sometimes feel impossible for insurance providers and financial institutions. How can you keep customers happy and attentive, particularly when completing online forms? To have a genuinely frictionless digital experience –...
No More Abandoned Loan Applications – How Branded Calling Can Fix Your Digital Friction
Tired of customers abandoning loans before they’re completed? Branded calling creates a frictionless experience for more sales.
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Branded Calling Ensures Tax Season Will Go Off Without a Hitch
With a new year in full bloom, it’s now time to start filing your taxes. For most customers, tax season is super stressful...
What’s Driving Branded Calling Growth in the Retail Industry?
It was a big year for branded calling. As we’ve mentioned in our recent 2023 Branded Calling Trends Report, businesses are...
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First Orion is a Growjo Top 10K Company
First Orion is excited to be among some of the fastest-growing companies in the U.S. - and now we've got the badges to prove it. Growjo 10K Company Growjo, the leader in awarding growing B2B businesses, just announced the release of the Growjo 10K,...
We all add value. We all belong.
Society around the world is experiencing a reckoning when it comes to social justice issues. In this climate, it’s more important than ever that our employees feel safe, secure, and heard. As First Orion continues to grow and deliver a positive...
How Contact Centers Can Prepare for STIR/SHAKEN
Authored by Tracey Cash and Julie Fowler The clock is ticking, and the STIR/SHAKEN deadline is just weeks away. While the STIR/SHAKEN framework isn’t new to carriers, it’s just as important for contact centers. As a contact center, one main...
Getting a Wave of Unwanted Calls? You’re Not Alone.
One scam call is annoying - but twenty or more bombarding your phone? That's enough to make you throw your phone out of a moving car. In Fresno, CA, a man reported to KMPH an incident in which he received repeated scam calls for nearly two hours -...
STIR/SHAKEN: What Your Contact Center Should Know
The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations....
STIR/SHAKEN 101 for Contact Centers
With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has announced they plan to penalize those not in...
STIR/SHAKEN Update: Act or Get Blocked, Says FCC
The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation...
The FCC’s Record Fine – Here’s What to Know
Last month, the FCC took a strong stance against robocalls, fining two Texas-based telemarketers $225 million for illegally spoofing automated sales phone calls (better known as robocalls) in 2019. One Billion Robocalls and the FCC Record Fine So...
Is Branded Calling the New Retail Reputation Standard?
Brand reputation matters and the COVID-19 pandemic has forever changed the landscape of consumer shopping behaviors. As brick-and-mortar stores adapted their practices for social distancing, consumers settled into a "new normal" of in-store pickup,...
Scammers Are Getting Social Savvy
According to statistics, by the end of 2018, 2.5 billion people worldwide are expected to be on social media, and if growth rates stay the same, about 86% of the US population should be a part of social media by the end of this year. Social media...