A 5-Star Call Experience: 2023 Hospitality Communication Report
Despite a sharp decline in travelers over the past few years, travel rates are slowly coming back, and people are itching to get out and about again. Customer experience is now the key differentiator for hospitality businesses. And what better way to create better customer experiences than with a branded phone call?
Download “A 5-Star Call Experience: 2023 Hospitality Communication Report” to discover why customers aren’t answering your calls, how to prevent missed calls, and how you can improve the customer experience in the hospitality industry!
- 95% of customers say a branded phone call is important to their overall customer experience.
- More than 2/3 of customers want a phone call for an urgent issue, such as a change in travel or suspected fraud.
- 90% of customers expect hospitality businesses to take steps to identify their calls.
- Why emerging technology like Branded Communication is important to the hospitality industry.