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Let’s face it: it can be rough working as a call center agent in 2022. Between irate customers, missed outbound calls, and frustrating conversations...
Branded Communication
Press Release: Zofeur Adopts ENGAGE Branded Communication Solution
Zofeur Utilizes First Orion’s Branded Communication Solution to Increase Operational Efficiency and Customer Trust Fast-growing chauffeur service...
Insurance Customer Experience: 3 Reasons to Identify Your Calls
When customers shop for insurance, they’re looking to work with a company that’s fair, friendly, but most importantly, reliable when they need to...
Press Release: 9 in 10 Say Branded Communication Very or Extremely Important from their Financial Institution
First Orion Financial Services Report Explores Consumer Preference and Experience with Bank Communication Strategies Nearly half of consumers...
Appetizing Communication: Improving the Food Delivery Experience
Over the past 2 years, food delivery services have become more popular than ever and are now a mainstay in the dining experience. Everywhere you...
How Your Call Log ID Impacts Your Callback Rate
When you miss a call, where is the first place you look to see who called you? If you’re like us, you check the call log on your iPhone or Android...
Press Release: First Orion and PacificEast Partner to Provide Branded Communication to Enterprises
Data services company to leverage First Orion’s industry-leading INFORM product to increase customer engagement rate for its enterprise partners...
Driving Connections: Food Delivery and Customer Service
As the demand for food delivery rises, so does the need for drivers. The food delivery market exploded in growth throughout the last couple of...
Do People Like Chatbots? Rethinking the Customer Experience
Everywhere you look, chatbots seem to be the rising star of the conversation. By 2024 it’s predicted chatbots could help retailers reach $142...
Food for Thought – 2022 Food Delivery Report
Survey statistics and real-life experiences from consumers and food delivery drivers In Q4 2021, we surveyed 5,000 U.S. residents about their...