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How to Balance Automation and Human Connection in Customer Service
Automation has transformed business operations by improving workflows, routing customer requests, and predicting service needs. But for the convenience it brings, it creates a unique challenge: reliance on automation alone can test the trust and connections that fuel...
How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
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How to Balance Automation and Human Connection in Customer Service
First Orion addresses how to integrate customer service automation without losing the personal connection customers expect.
Phone Number Reputation Management Can Prevent Bad Labels
Mark Himelfarb, First Orion Chief Technology Officer and Ukraine Managing Director, shares insights on phone number reputation management.
Taking Control of Your Caller Identity – No IT Required
For small businesses, unanswered calls mean missed opportunities. First Orion’s self-service branded calling platform makes it easy to boost trust and answer rates without any tech skills required.
Phone Number Reputation Management Can Prevent Bad Labels
By Mark Himelfarb Chief Technology Officer and Ukraine Managing Director If you’ve ever wondered why your legitimate...
Taking Control of Your Caller Identity – No IT Required
By BK Smith Head of Self Service Solutions Let me ask you something: When your business calls a customer, do they answer? ...
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The Revival of Phone Calls: How First Orion is Revitalizing Voice Communication
In the age of endless texting, First Orion is reviving voice communication with branded calling solutions that restore trust and authentic connections, using technologies like INFORM and SENTRY to address spam and promote genuine engagement.
How Small and Medium-Sized Businesses Can Quickly and Easily Sign Up for Branded Calling
In today's competitive business environment, ensuring your customers pick up the phone is more critical than ever. Small and medium-sized businesses (SMBs) often face the challenge of having their calls go unanswered due to customers' reluctance to...
Branded Calling Expands: Bringing Secure Calls with Logos to the Top Three U.S. Wireless Carriers
Branded calling with logos is now available across the top three U.S. wireless carriers, thanks to First Orion. Discover how this innovation, with advanced call authentication and AI solutions, boosts customer trust, prevents fraud, and transforms how businesses connect with their audience.
First Orion and AI: Branded Calling, Call Protection, and Improving Solutions
Discover how First Orion uses AI-powered technology for real-time fraud detection and adaptive scam prevention. Protect your communication networks with industry-leading solutions for carriers and contact centers.
iOS 18 Update: What It Means for Your Branded Calls
Stay informed about how iOS 18 affects branded calls. Learn about the updated INFORM™ display, the adoption timeline, and how First Orion ensures seamless branded communication.
The Evolution of Branded Calling: Enhancing Trust and Security in Communication – First Orion
Discover how First Orion’s branded calling solution ensures security and builds consumer trust by displaying business names, logos, and secure call verification.
Business Number Trustworthiness: How to Maintain a Clean Outbound Call Reputation
Why Business Number Trustworthiness Matters Maintaining a trustworthy business phone number is crucial in the modern business world. A clean caller ID reputation ensures that your calls are recognized as legitimate and not marked as spam. Falling...
The Ultimate Guide to Business Number Registration: Ensuring Verified Accuracy and Trust
Learn how to register your business and numbers to maintain trust and accuracy with mobile carriers. Follow our step-by-step guide and discover the benefits of business number registration.
AFFIRM™: Discover the Impact of Effective Reputation Monitoring for Your Business
Protect your business calls from being mislabeled as spam with AFFIRM Reputation Monitoring by First Orion. Enhance customer engagement and trust with detailed call display data and alerts. Learn more today!
INFORM with Logo: The Next Step in Verified Outbound Communication
Discover INFORM with Logo, First Orion’s revolutionary feature enhances brand trust and communication clarity through a network-based logo displayed on calls.