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The Good, the Bad, and the Ugly of Spam Tag Remediation

The Good, the Bad, and the Ugly of Spam Tag Remediation

By Allison Owen VP of Client Engagement Spam tagging is one of the most frustrating challenges legitimate businesses face when trying to connect with their customers. While consumers demand and deserve protection from unwanted calls, many lawful, necessary calls still...

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Why Your Business Needs SENTRY Call Blocking

If you are currently looking for a comprehensive solution that guarantees your numbers are only used for legitimate business and blocks any fraudulent, spoofed calls, then you need First Orion’s SENTRY® Call Blocking.

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STIR/SHAKEN: What Your Contact Center Should Know

The countdown is on. The FCC’s STIR/SHAKEN mandate, designed to cut down on fraudulent robocalls, goes into effect June 30, 2021. All the talk about impending regulations has many contact centers wondering how it may impact their operations....

STIR/SHAKEN 101 for Contact Centers

With the looming STIR/SHAKEN deadline on the horizon, businesses, carriers, and contact centers are all looking to get their operations in order. Now that the Federal Communications Commission (FCC) has announced they plan to penalize those not in...

STIR/SHAKEN Update: Act or Get Blocked, Says FCC

The STIR/SHAKEN deadline is rapidly approaching - and the FCC will require phone companies to do their part in the fight against robocalls. The Federal Communications Commission (FCC) recently announced that filings to the Robocall Mitigation...

Is Branded Calling the New Retail Reputation Standard?

Brand reputation matters and the COVID-19 pandemic has forever changed the landscape of consumer shopping behaviors. As brick-and-mortar stores adapted their practices for social distancing, consumers settled into a "new normal" of in-store pickup,...

Scammers Are Getting Social Savvy

According to statistics, by the end of 2018, 2.5 billion people worldwide are expected to be on social media, and if growth rates stay the same, about 86% of the US population should be a part of social media by the end of this year. Social media...

First Orion Launches All-New PrivacyStar

First Orion is excited to announce an all-new Privacy Star experience! What is PrivacyStar? PrivacyStar is a FREE app for iPhone and Android that helps tag, block, and stop scam calls for good. The automatic scam protection checks a database of...

Video: Scam Call Victims Speak Out

When we ran a consumer survey for our Annual Scam Report, we asked people about the types of scam calls they received. What we weren't expecting was over 900 comments about the creative ways scammers have tried to steal from those they call. We...

Protect Yourself Against Phone Scams

According to our latest survey, the scammers are working smarter - not harder - in 2020. While the volume of scam calls reported stayed on par with previous years, we saw the number of people falling for those calls skyrocket. Compared to 2019,...