California Consumer Privacy Act (CCPA) Opt-Out IconYour Privacy Choices Notice at Collection

Blog

Analytics Branded Communication Business Call Centers Communication Protection Customer Experience Delivery Digital Communication Exchange Financial Services First Orion Food & Resturant Healthcare Insurance Partners Rich Call Data (RCD) Retail Scam Calls SMS
Newest
Branded Calling FAQs

Branded Calling FAQs

Business owners: If your customers don’t recognize your number, they likely won't answer. It’s frustrating and costs your business valuable connections. The solution? INFORM® Branded Calling from First Orion. It’s a smarter, more transparent way for brands of all...

Most Popular

Branded Calling FAQs

What is Branded Calling? First Orion answers these questions and more most asked questions.

What the FCC’s Focus on Robocalls Means for Businesses

With the FCC focusing on robocalls, even legitimate business calls risk being flagged as spam. Follow call behavior best practices and use First Orion’s number registration and authentication to protect your calls and maintain customer trust.

Protecting Brand Trust in the Age of Scams

Scam calls are eroding customer trust and brand reputation. Nesia Dotson, First Orion Associate Director of Product Marketing, shares insights on how businesses can stop spoofed calls and deliver secure communications.

All Posts

Get a Queue: How Callback Queues Enhance Call Centers

Nobody likes to wait. Whether it’s a line at the DMV or a grocery store, people are busy and want their services to be as quick as possible. This is especially important for inbound call centers providing customer service or technical support...

Fear, Loathing, and Filing Taxes: A Perfect Storm for Scammers

April is the cruelest month for many Americans. Coming out of the dead of winter, the tax filing deadline looms and questions linger: Did I withhold enough? Will I have to pay the IRS? What happens if I mess up my paperwork? The United States tax...

Scam Calls Aren’t a Love Language: February Scam Trends

Love wasn’t the only thing in the air last month. Whether you had a hot date or showed yourself some personal appreciation, scammers did what they do best: third-wheeling on you and your mobile phone experience. With our February Scam Call Trends...

Scams from the Crypt: Cryptocurrency Scams

Ever heard of Cryptocurrency? Unless you’ve been living under a rock, it’s become one of the world’s hottest topics. Household names like Bitcoin have been around for a decade or so, while FTX and Coinbase are vying for your investment.   During...

Building Brand Reputation: CNAM vs. INFORM

What do you think shows up on the phone when your company tries to contact customers? Does it include your company’s name?  Does it come up as an anonymous 10-digit number? Or perhaps your call says "Scam Likely." In the latter two scenarios, your...